Subject: Troubleshooting Guidance
From: Pritish Nandi <[email-masked]>
To: Akihiko Yamamoto <[email-masked]>, Antonio Iunco <[email-masked]>, ANUPAM TIWARI <[email-masked]>, Arjun Hurry <[email-masked]>, DIPANSHU SHARMA <[email-masked]>, "GRACE ODETTE. BOUSSI" <[email-masked]>, Ismail Lsm <[email-masked]>, Jiaojia Chen <[email-masked]>, "TEODORA KARIN. GLIGOR" <[email-masked]>, Marika Fujita <[email-masked]>, "Md Modassir Hassan" <[email-masked]>, "Mpiana Ntambwe. Josue" <[email-masked]>, "Norbert Michael . Reisenauer" <norbert
Cc: deeksha <[email-masked]>
Date: Thu, 25 Feb 2021 23:54:49 -0700 (MST)

Hi Team, 

I am happy to advise you that we have created a Troubleshooting Flowchart for Enterprise products which will help you, do the correct troubleshooting steps for any issues related to DECT, Bluetooth, and Wired products. 

Before you escalate to the L2 team you would have to make sure all of the points in the troubleshooting Flow Chart are covered. 

I will also share more documentation related to the case summary and guide in the next few days. 

Again all of these steps are taken to ensure that you are equipped to deal with any situation faster and better. 

Regards, 
Pritish Nandi