Subject: Phone test - 24th Feb
From: Ashish Dabral <[email-masked]>
To: "Sara Aknooni, SRAK" <[email-masked]>
Cc: hnyr <[email-masked]>, saurabh <[email-masked]>, Deeksha <[email-masked]>, Pritish Nandi <[email-masked]>
Date: Wed, 24 Feb 2021 01:11:15 -0700 (MST)

Hello Sara, 

I hope you are doing well. 

I have tested all inbound and outbound numbers. All numbers are working fine except the below one. 

LU- Calls are not going through into ivr 

I have attached results below for your reference. 

Country 	Inbound 	Outbound 	Date 	Remarks 
US 	Working Fine 	Working Fine 	22-Feb-21 	
CA 	Working Fine 	Working Fine 	22-Feb-21 	
BZ 	Working Fine 	Working Fine 	22-Feb-21 	
MX 	Working Fine 	Working Fine 	22-Feb-21 	
UK 	Working Fine 	Working Fine 	22-Feb-21 	
FR 	Working Fine 	Working Fine 	22-Feb-21 	
DE 	Working Fine 	Working Fine 	22-Feb-21 	
DK 	Working Fine 	Working Fine 	22-Feb-21 	
BE 	Working Fine 	Working Fine 	22-Feb-21 	
NL 	Working Fine 	Working Fine 	22-Feb-21 	
SE 	Working Fine 	Working Fine 	22-Feb-21 	
NO 	Working Fine 	Working Fine 	22-Feb-21 	
FL 	Working Fine 	Working Fine 	22-Feb-21 	
ES 	Working Fine 	Working Fine 	22-Feb-21 	
IT 	Working Fine 	Working Fine 	22-Feb-21 	
BG 	Working Fine 	Working Fine 	22-Feb-21 	
PL 	Working Fine 	Working Fine 	22-Feb-21 	
JP 	Working Fine 	Working Fine 	22-Feb-21 	
HK 	Working Fine 	Working Fine 	22-Feb-21 	
AU 	Working Fine 	Working Fine 	22-Feb-21 	
AT 	Working Fine 	Working Fine 	22-Feb-21 	
CH 	Working Fine 	Working Fine 	22-Feb-21 	
SG 	Working Fine 	Working Fine 	22-Feb-21 	
CN 	Working Fine 	Working Fine 	22-Feb-21 	
IN 	Working Fine 	Working Fine 	22-Feb-21 	
IE 	Working Fine 	Working Fine 	22-Feb-21 	
HU 	Working Fine 	Working Fine 	22-Feb-21 	
LUX 	Calls are not going through into ivr 	Working Fine 	22-Feb-21 	
RU 	Working Fine 	Working Fine 	22-Feb-21 	
+44 2039664949 	Working Fine 		22-Feb-21 	

Agents test calls: 

Name 	Quality 	Background Noise 
Antonio Iunco 	Good 	No 
Anupam Tiwari 	Good 	No 
Jessica 	Good 	No 
Norbert 	Good 	No 
Ismael 	Good 	No 
Grace 	Good 	No 
Marika 	Good 	No 
Jouse 	Good 	No 
Dipanshu 	Good 	No 

Regards, 
Ashish Dabral