Subject: L2 availability
From: "Sara Aknooni (SRAK)" <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: "Heta Nyrhinen (HNYR)" <[email-masked]>, Deeksha Dadu <[email-masked]>
Date: Tue, 23 Feb 2021 16:25:47 +0000

Hi Pritish,

To avoid of having L1 question unanswered, we have made shifts for covering chat.
This plan is also for transferring calls to L2 upon customers request.

Shift
From
to
Time Zone
Vamsy
EMEA
9:00
11:30
 CET
Chris
EMEA
11:30
14:00
CET
Innocent
EMEA
14:00
16:30
CET
Temi
AMER
16:30
19:00
CET
Ali
AMER
19:00
21:00
 CET
Morris
AMER
21:00
23:00
CET
Matthew
APAC
09:00
17:00
AUS

I’ve put it in Enterprise Teams group, folder “ Team schedule and emails”.
Could you inform Enterprise agents?

Best regards​​
Sara Aknooni
Project Manager
Global Support and Service
+45 4470 0124
+45 7131  4960

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