Subject: Re: Enterprise CSAT February
From: Pritish Nandi <[email-masked]>
To: "Heta Nyrhinen, HNYR" <[email-masked]>
Cc: "Innocent Bohui, INBO" <[email-masked]>, "Christopher Kurek, CKUR" <[email-masked]>, "Muhammad Ali, MUAI" <[email-masked]>, "Matthew Broadley, MAEY" <[email-masked]>, "Morris Frost, MOFT" <[email-masked]>, "Temistocles Valdes, TEVL" <[email-masked]>, "Vamsy Maddipati, VAMM" <[email-masked]>, "Sara Aknooni, SRAK" <[email-masked]>
Date: Mon, 22 Feb 2021 06:49:09 -0700 (MST)

Hi Heta, 

I have advised the team as per your suggestion. 

Regards, 
Pritish 

From: "Heta Nyrhinen, HNYR" <[email-masked]> 
To: "Innocent Bohui, INBO" <[email-masked]>, "Christopher Kurek, CKUR" <[email-masked]>, "Muhammad Ali, MUAI" <[email-masked]>, "Matthew Broadley, MAEY" <[email-masked]>, "Morris Frost, MOFT" <[email-masked]>, "Temistocles Valdes, TEVL" <[email-masked]>, "Vamsy Maddipati, VAMM" <[email-masked]>, "Pritish Nandi" <[email-masked]> 
Cc: "Sara Aknooni, SRAK" <[email-masked]> 
Sent: Monday, February 22, 2021 6:36:46 PM 
Subject: Enterprise CSAT February 

Hi everyone, 

The customer satisfaction for February in the Enterprise brand is currently below target: 87,9%. Could you please all give your best this week to increase the satisfaction rate and send the CSAT survey link ("Reply with CSAT closing message" macro) to customers in your successfully solved cases. I’m sure that we can still improve it. 

[ mailto:[email-masked] | @Pritish Nandi ] Please also encourage the LSM agents to send the link to customers. 

Best regards​​ 

Heta Nyrhinen 
Project Manager 
Global Support and Service 
+45 4470 0148 
+45 2213 1261 

EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark 

[ http://www.eposaudio.com/enterprise/aston-martin-f1?utm_source=mailsignatur&utm_medium=email&utm_campaign=am_f1&utm_content=nn_en_email_aw ] 

	

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