Subject: Re: Missed call - 19th Feb
From: Pritish Nandi <[email-masked]>
To: Ashish Dabral <[email-masked]>
Cc: GRACE <[email-masked]>, Norbert Reisenauer <[email-masked]>, Antonio Iunco <[email-masked]>, Pradeep Verma <[email-masked]>, saurabh <[email-masked]>, deeksha <[email-masked]>
Date: Mon, 22 Feb 2021 01:49:52 -0700 (MST)

Thank you Ashish, 

@all - Please check and advise. 

Regards, 
Pritish 

From: "Ashish Dabral" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Cc: "GRACE" <[email-masked]>, "Norbert Reisenauer" <[email-masked]>, "Antonio Iunco" <[email-masked]>, "Pradeep Verma" <[email-masked]>, "saurabh" <[email-masked]>, "deeksha" <[email-masked]> 
Sent: Monday, February 22, 2021 2:19:04 PM 
Subject: Re: Missed call - 19th Feb 

Hi Pritish, 

Here is the description of Ring attempts. 

    * Answered Ring Attempts : The agent answered the ring attempt and the contact was handled. 
    * Ignored Ring Attempts : The ring attempt rang to the agent for the total duration of the configured ring time, but the agent did not pick up. 
    * Rejected Ring Attempts : The agent explicitly clicked the reject button. 

There are other Ring Attempt types that inform about the ring attempt outcome and that don’t impact Agents’ Answer Rate. 

    * Cancelled Ring Attempts : The Cancelled Ring Attempts are the ones where: 
        * The caller disconnected and the agent could not answer. 
        * In case of transfer, the transferring agent disconnected. 
        * In case of transfer, the contact person disconnected. 
    * Device Unavailable Ring Attempts : These are the attempts that the agent could not action because: 
        * The Callbar or Main is closed without actually logging out/off. 
        * Network problems. 

Regards, 
Ashish Dabral 

From: "Pritish Nandi" <[email-masked]> 
To: "Grace Boussi" <[email-masked]>, "Norbert Michael, Reisenauer" <[email-masked]>, "Antonio Iunco" <[email-masked]>, "pradeep verma" <[email-masked]> 
Cc: "saurabh" <[email-masked]>, "Deeksha" <[email-masked]>, "Ashish Dabral" <[email-masked]> 
Sent: Monday, February 22, 2021 2:15:10 PM 
Subject: Re: Missed call - 19th Feb 

Hi All, 

Could you advise me on the missed calls, please? What was the reason for the miss. 

Regards, 
Pritish 

From: "Ashish Dabral" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Cc: "saurabh" <[email-masked]>, "deeksha" <[email-masked]> 
Sent: Monday, February 22, 2021 2:12:08 PM 
Subject: Missed call - 19th Feb 

Hi Pritish, 

PFB the call report for Friday. 

Count of Attempt Type 	Column Labels 				
Row Labels 	Answered 	Canceled 	Device Unavailable 	Rejected 	Grand Total 
Antonio Iunco 	13 			1 	14 
Anupam Tiwari 	6 				6 
Arjun Hurry 	9 				9 
Grace Boussi 	10 		3 		13 
Ismael Zakaria 	8 				8 
Jessica Chen 	1 				1 
Marika Fujita 	3 				3 
Mpiana Josue 	1 				1 
Norbert Reisenauer 	12 	1 			13 
Pradeep Verma 	7 			1 	8 
Pravesh Singh 	5 				5 
Grand Total 	75 	1 	3 	2 	81 

Regards, 
Ashish Dabral