Subject: Cancelled Call - 17th Feb
From: Ashish Dabral <[email-masked]>
To: pradeep verma <[email-masked]>
Cc: Pritish Nandi <[email-masked]>
Date: Thu, 18 Feb 2021 01:34:04 -0700 (MST)

Hi Pradeep, 

There is only cancelled call under your name and the duration is more than 8 mins. Can you please give your proper explanation? 

Cancelled Ring Attempts: The Cancelled Ring Attempts are the ones where: 
The caller disconnected and the agent could not answer. 
In case of transfer, the transferring agent disconnected. 
In case of transfer, the contact person disconnected. 

Count of Attempt Type 	Column Labels 			
Row Labels 	Answered 	Canceled 	Rejected 	Grand Total 
Pradeep Verma 	2 	1 		3 
Grand Total 	56 	1 	2 	59 

Regards, 
Ashish Dabral