Subject: RE: #129252
From: "Heta Nyrhinen (HNYR)" <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: "Sara Aknooni (SRAK)" <[email-masked]>
Date: Wed, 17 Feb 2021 07:45:05 +0000

Hi Pritish,

I listened to Pravesh’ call. It started well, but once again when customer insisted, wanted him to escalate and got swearing, Pravesh just said that he can’t do it. In the US shift, the agents should escalate to Temi when situations get like this. This is very similar to the recent case, where another customer also complained to Customer Service US. The Customer Service colleagues are not happy to handle complaints about our service.

Best regards​​
Heta Nyrhinen
Project Manager
Global Support and Service
+45 4470 0148
+45 2213 1261

EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark
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From: Heta Nyrhinen (HNYR)
Sent: 16. februar 2021 18:04
To: Pritish Nandi <[email-masked]>
Cc: Sara Aknooni (SRAK) <[email-masked]>
Subject: #129252

Hi Pritish,

Could you please review this customer’s cases, as she was quite upset and had complained about our support to Customer Service US. I have called her and processed the replacement for now.

Best regards​​
Heta Nyrhinen
Project Manager
Global Support and Service
+45 4470 0148
+45 2213 1261
EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark
<http://www.eposaudio.com/enterprise/aston-martin-f1?utm_source=mailsignatur&utm_medium=email&utm_campaign=am_f1&utm_content=nn_en_email_aw>

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