Subject: Joaquim's Credentials Deactivated
From: Pritish Nandi <[email-masked]>
To: "Heta Nyrhinen, HNYR" <[email-masked]>, "Sara Aknooni, SRAK" <[email-masked]>
Cc: saurabh <[email-masked]>, deeksha <[email-masked]>, ashish dabral <[email-masked]>
Date: Tue, 16 Feb 2021 07:16:47 -0700 (MST)

Hi Heta and Sara, 

Just to update you further, we have disabled all credentials and access for Joaquim. 

His tickets are transferred to me and we will work with the team to translate the reply's in English and the new German Agent Karin would be able to send them in German to the customer. 

This way we would be able to work on his queue before the new German Agent is trained. I will try to complete his training as soon as possible. 

Regards, 
Pritish Nandi