Subject: Re: German reseller RMA
From: Pritish Nandi <[email-masked]>
To: "Heta Nyrhinen, HNYR" <[email-masked]>
Cc: Joaquim Olivera <[email-masked]>, Antonio Iunco <[email-masked]>, "Christopher Kurek, CKUR" <[email-masked]>, "Sara Aknooni, SRAK" <[email-masked]>
Date: Tue, 16 Feb 2021 03:22:11 -0700 (MST)

Thank you for confirmation Heta, 

Regards, 
Pritish 

From: "Heta Nyrhinen, HNYR" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Cc: "Joaquim Olivera" <[email-masked]>, "Antonio Iunco" <[email-masked]>, "Christopher Kurek, CKUR" <[email-masked]>, "Sara Aknooni, SRAK" <[email-masked]> 
Sent: Tuesday, February 16, 2021 3:48:21 PM 
Subject: RE: German reseller RMA 

Hi Pritish, 

Yes, these are Enterprise resellers only. The procedure applies only to the resellers on the list, not other resellers. 

Best regards​​ 

Heta Nyrhinen 
Project Manager 
Global Support and Service 
+45 4470 0148 
+45 2213 1261 

EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark 

[ http://www.eposaudio.com/enterprise/aston-martin-f1?utm_source=mailsignatur&utm_medium=email&utm_campaign=am_f1&utm_content=nn_en_email_aw ] 

	

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From: Pritish Nandi <[email-masked]> 
Sent: 16. februar 2021 11:15 
To: Heta Nyrhinen (HNYR) <[email-masked]> 
Cc: Joaquim Olivera <[email-masked]>; Antonio Iunco <[email-masked]>; Christopher Kurek (CKUR) <[email-masked]>; Sara Aknooni (SRAK) <[email-masked]> 
Subject: Re: German reseller RMA 

		

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe. 

Hi Heta, 

Is this only for Enterprise for now? 

Regards, 

Pritish 

From: "Heta Nyrhinen, HNYR" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Joaquim Olivera" < [ mailto:[email-masked] | [email-masked] ] >, "Antonio Iunco" < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Christopher Kurek, CKUR" < [ mailto:[email-masked] | [email-masked] ] >, "Sara Aknooni, SRAK" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, February 16, 2021 3:14:58 PM 
Subject: German reseller RMA 

Hi all, 

We’ve agreed a special procedure for some German resellers, where we don’t troubleshoot for their RMA requests. 

Please refer to this article for a list of the companies impacted and the procedure: [ https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Feposaudio.zendesk.com%2Fhc%2Fen-us%2Farticles%2F1260802580090-German-reseller-RMA&data=04%7C01%7Chnyr%40eposaudio.com%7C7369fdc927f647b2ab1808d8d263c0fc%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637490673181667260%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=qrVZjhv4CllDB5IuyN8i7rmWlLazUPQJvsdE93%2BEN54%3D&reserved=0 | 
https://eposaudio.zendesk.com/hc/en-us/articles/1260802580090-German-reseller-RMA ] 

Best regards​​ 

Heta Nyrhinen 
Project Manager 
Global Support and Service 
+45 4470 0148 
+45 2213 1261 

EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark 

[ https://eur01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.eposaudio.com%2Fenterprise%2Faston-martin-f1%3Futm_source%3Dmailsignatur%26utm_medium%3Demail%26utm_campaign%3Dam_f1%26utm_content%3Dnn_en_email_aw&data=04%7C01%7Chnyr%40eposaudio.com%7C7369fdc927f647b2ab1808d8d263c0fc%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637490673181667260%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=yGOwtUofcsrakILPlFEpDq637VgqONMBWEUUWxa6qB0%3D&reserved=0 ] 

	

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