Subject: Phone call handling workshop
From: "Heta Nyrhinen (HNYR)" <[email-masked]>
To: Pritish Nandi <[email-masked]>
Date: Tue, 16 Feb 2021 09:32:10 +0000

Hi Pritish,

As discussed, here is the first draft of the agenda for the phone call handling workshop. Please review it and listen to the sample calls. Add anything relevant to the presentation.

Prior to the workshop:

- Agents to listen to 3 sample calls (attached) and 3 of their own calls. They should evaluate them and write down good and bad points.

- Divide agents to groups. If you decide the groups, I can send the invitations out.
EMEA + APAC 09:00-10:00 am CET, 2 sessions on Thu-Fri this week
US 16:30-17:30 pm CET on Monday 22nd

Thank you!

Best regards​​
Heta Nyrhinen
Project Manager
Global Support and Service
+45 4470 0148
+45 2213 1261

EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark
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