Subject: Re: Phone Test - 15th Feb
From: Pritish Nandi <[email-masked]>
To: Ashish Dabral <[email-masked]>
Cc: "Sara Aknooni, SRAK" <[email-masked]>, "Heta Nyrhinen, HNYR" <[email-masked]>, saurabh <[email-masked]>, deeksha <[email-masked]>
Date: Mon, 15 Feb 2021 02:17:05 -0700 (MST)

Hi Ashish, 

We really need to do test calls with the agents and make sure that they do not have any background noise and the voice quality is acceptable. 

This needs to be tested daily and shared in the same report. Can you please do this and advise? 

Regards, 
Pritish 

From: "Ashish Dabral" <[email-masked]> 
To: "Sara Aknooni, SRAK" <[email-masked]> 
Cc: "Heta Nyrhinen, HNYR" <[email-masked]>, "saurabh" <[email-masked]>, "deeksha" <[email-masked]>, "Pritish Nandi" <[email-masked]> 
Sent: Monday, February 15, 2021 2:45:17 PM 
Subject: Phone Test - 15th Feb 

Hello Sara, 

I hope you are doing well. 

I have tested all inbound and outbound numbers. All numbers are working fine except the below one. 

LU- Calls are not going through into ivr 

I have attached results below for your reference. 

Country 	Inbound 	Outbound 	Date 	Remarks 
US 	Working Fine 	Working Fine 	15-Feb-21 	
CA 	Working Fine 	Working Fine 	15-Feb-21 	
BZ 	Working Fine 	Working Fine 	15-Feb-21 	
MX 	Working Fine 	Working Fine 	15-Feb-21 	
UK 	Working Fine 	Working Fine 	15-Feb-21 	
FR 	Working Fine 	Working Fine 	15-Feb-21 	
DE 	Working Fine 	Working Fine 	15-Feb-21 	
DK 	Working Fine 	Working Fine 	15-Feb-21 	
BE 	Working Fine 	Working Fine 	15-Feb-21 	
NL 	Working Fine 	Working Fine 	15-Feb-21 	
SE 	Working Fine 	Working Fine 	15-Feb-21 	
NO 	Working Fine 	Working Fine 	15-Feb-21 	
FL 	Working Fine 	Working Fine 	15-Feb-21 	
ES 	Working Fine 	Working Fine 	15-Feb-21 	
IT 	Working Fine 	Working Fine 	15-Feb-21 	
BG 	Working Fine 	Working Fine 	15-Feb-21 	
PL 	Working Fine 	Working Fine 	15-Feb-21 	
JP 	Working Fine 	Working Fine 	15-Feb-21 	
HK 	Working Fine 	Working Fine 	15-Feb-21 	
AU 	Working Fine 	Working Fine 	15-Feb-21 	
AT 	Working Fine 	Working Fine 	15-Feb-21 	
CH 	Working Fine 	Working Fine 	15-Feb-21 	
SG 	Working Fine 	Working Fine 	15-Feb-21 	
CN 	Working Fine 	Working Fine 	15-Feb-21 	
IN 	Working Fine 	Working Fine 	15-Feb-21 	
IE 	Working Fine 	Working Fine 	15-Feb-21 	
HU 	Working Fine 	Working Fine 	15-Feb-21 	
LUX 	Calls are not going through into ivr 	Working Fine 	15-Feb-21 	
RU 	Working Fine 	Working Fine 	15-Feb-21 	
+44 2039664949 	Working Fine 		15-Feb-21 	

Regards, 
Ashish Dabral