Subject: Re: Phone Test - 12th Feb
From: Ashish Dabral <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: "Sara Aknooni, SRAK" <[email-masked]>, hnyr <[email-masked]>, saurabh <[email-masked]>, Deeksha <[email-masked]>
Date: Fri, 12 Feb 2021 03:19:08 -0700 (MST)

Hi Pritish, 

I have pasted the result in body. Also, I will add those columns going forward. 

Regards, 
Ashish Dabral 

From: "Pritish Nandi" <[email-masked]> 
To: "Ashish Dabral" <[email-masked]> 
Cc: "Sara Aknooni, SRAK" <[email-masked]>, "hnyr" <[email-masked]>, "saurabh" <[email-masked]>, "Deeksha" <[email-masked]> 
Sent: Friday, February 12, 2021 3:47:21 PM 
Subject: Re: Phone Test - 12th Feb 

Hi Ashish, 

The attachment is missing. 

Also, please add 2 more columns to test the background noise and quality of the audio of the agents. 

Regards, 
Pritish 

From: "Ashish Dabral" <[email-masked]> 
To: "Sara Aknooni, SRAK" <[email-masked]> 
Cc: "Heta Nyrhinen, HNYR" <[email-masked]>, "saurabh" <[email-masked]>, "deeksha" <[email-masked]>, "Pritish Nandi" <[email-masked]> 
Sent: Friday, February 12, 2021 3:44:39 PM 
Subject: Phone Test - 12th Feb 

Hello Sara, 

I hope you are doing well. 

I have tested all inbound and outbound numbers. All numbers are working fine except the below one. 

LU- Calls are not going through into ivr 

I have attached results below for your reference. 

Country 	Inbound 	Outbound 	Date 	Remarks 
US 	Working Fine 	Working Fine 	12-Feb-21 	
CA 	Working Fine 	Working Fine 	12-Feb-21 	
BZ 	Working Fine 	Working Fine 	12-Feb-21 	
MX 	Working Fine 	Working Fine 	12-Feb-21 	
UK 	Working Fine 	Working Fine 	12-Feb-21 	
FR 	Working Fine 	Working Fine 	12-Feb-21 	
DE 	Working Fine 	Working Fine 	12-Feb-21 	
DK 	Working Fine 	Working Fine 	12-Feb-21 	
BE 	Working Fine 	Working Fine 	12-Feb-21 	
NL 	Working Fine 	Working Fine 	12-Feb-21 	
SE 	Working Fine 	Working Fine 	12-Feb-21 	
NO 	Working Fine 	Working Fine 	12-Feb-21 	
FL 	Working Fine 	Working Fine 	12-Feb-21 	
ES 	Working Fine 	Working Fine 	12-Feb-21 	
IT 	Working Fine 	Working Fine 	12-Feb-21 	
BG 	Working Fine 	Working Fine 	12-Feb-21 	
PL 	Working Fine 	Working Fine 	12-Feb-21 	
JP 	Working Fine 	Working Fine 	12-Feb-21 	
HK 	Working Fine 	Working Fine 	12-Feb-21 	
AU 	Working Fine 	Working Fine 	12-Feb-21 	
AT 	Working Fine 	Working Fine 	12-Feb-21 	
CH 	Working Fine 	Working Fine 	12-Feb-21 	
SG 	Working Fine 	Working Fine 	12-Feb-21 	
CN 	Working Fine 	Working Fine 	12-Feb-21 	
IN 	Working Fine 	Working Fine 	12-Feb-21 	
IE 	Working Fine 	Working Fine 	12-Feb-21 	
HU 	Working Fine 	Working Fine 	12-Feb-21 	
LUX 	Calls are not going through into ivr 	Working Fine 	12-Feb-21 	
RU 	Working Fine 	Working Fine 	12-Feb-21 	
+44 2039664949 	Working Fine 		12-Feb-21 	

Regards, 
Ashish Dabral