Subject: Knowledge capture workflow for Level 1
From: "Temistocles Valdes (TEVL)" <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: "Sara Aknooni (SRAK)" <[email-masked]>, "Heta Nyrhinen (HNYR)" <[email-masked]>
Date: Wed, 10 Feb 2021 16:52:30 +0000

Hello Pritish,

I made the following video concerning knowledge capture in Zendesk.  https://demant-my.sharepoint.com/:v:/g/personal/tevl_eposaudio_com/EcendZos7FVOnrcqZTIcfNUBDcPyk1Ou8a3ykXn-cb6TEw?e=Xd8zL5

Please review and if you would be so kind, generate a list of level 1 agents who need to become familiar with this workflow so that I may email them the link (with the appropriate permissions so they can view it).

Thanks in advance!

Temistocles Valdes
Tech Support Specialist
+1 860 373 8978

EPOS USA, Inc. ·​ 166 Main Street · Old Saybrook CT 06475 · USA

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eposaudio.com<http://eposaudio.com> · Follow us here

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