Subject: Call monitoring
From: "Sara Aknooni (SRAK)" <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>, Saurabh Dadu <[email-masked]>, "Heta Nyrhinen (HNYR)" <[email-masked]>
Date: Wed, 10 Feb 2021 14:28:54 +0000

Hi Pritish,

From Heta’s email, I think we should replace Joaquim with one of the new German agents, however
it seems Antonio also needs a lot of coaching and training.

About Mpiana, all the recordings from him are in English, however he is in France Gaming ring group!
This means that none of the French Gaming customers which Mpiana handled, consent the recording, can it be correct?
There are many French recordings from Grace and Ismael though.

Could you listen to some of Mpiana’s English calls?

Best regards​​
Sara Aknooni
Project Manager
Global Support and Service
+45 4470 0124
+45 7131  4960
EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark
<https://www.eposaudio.com/en/dk>

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