Subject: Re: 124544
From: Pritish Nandi <[email-masked]>
To: "Heta Nyrhinen, HNYR" <[email-masked]>
Date: Mon, 8 Feb 2021 06:53:09 -0700 (MST)

Hi Heta, 

Sharing the feedback right away. 

Regards, 
Pritish 

From: "Heta Nyrhinen, HNYR" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Sent: Monday, February 8, 2021 7:21:55 PM 
Subject: FW: 124544 

Hi Pritish, 

Below is feedback from the team about some wordings that Anupam used. Maybe we could say instead: “Please try these steps to resolve the issue.”; “Follow these steps to see, if they resolve the issue.” 

And also “Looking for your response.” is incorrect and awkward. Maybe we could say instead: “Please let us know, if these steps resolve the issue or if further assistance is needed.” Or something along those lines. 

Best regards​​ 

Heta Nyrhinen 
Project Manager 
Global Support and Service 
+45 4470 0148 
+45 2213 1261 

EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark 

[ https://www.eposaudio.com/en/dk | 
 ] 

	

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From: Muhammad Ali (MUAI) <[email-masked]> 
Sent: 5. februar 2021 17:21 
To: Sara Aknooni (SRAK) <[email-masked]>; Heta Nyrhinen (HNYR) <[email-masked]> 
Subject: 124544 

Hi Heta 

How can we improve ? If we do not know the root cause of issue how can we say the steps will resolve the issue ? 

And if face the issue was not resolved. 

	

Best regards​​ 

Muhammad Ali 
Technical Support Specialist 
Global Support and Service 
+45 5618 0013 
+45 9399 0566 

	

EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark 

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