Subject: FW: 124544
From: "Heta Nyrhinen (HNYR)" <[email-masked]>
To: Pritish Nandi <[email-masked]>
Date: Mon, 8 Feb 2021 13:51:55 +0000

Hi Pritish,

Below is feedback from the team about some wordings that Anupam used. Maybe we could say instead: “Please try these steps to resolve the issue.”; “Follow these steps to see, if they resolve the issue.”

And also “Looking for your response.” is incorrect and awkward. Maybe we could say instead: “Please let us know, if these steps resolve the issue or if further assistance is needed.” Or something along those lines.

Best regards​​
Heta Nyrhinen
Project Manager
Global Support and Service
+45 4470 0148
+45 2213 1261

EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark
<https://www.eposaudio.com/en/dk>

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From: Muhammad Ali (MUAI) <[email-masked]>
Sent: 5. februar 2021 17:21
To: Sara Aknooni (SRAK) <[email-masked]>; Heta Nyrhinen (HNYR) <[email-masked]>
Subject: 124544

Hi Heta

How can we improve ? If we do not know the root cause of issue how can we say the steps will resolve the issue ?
And if face the issue was not resolved.

Best regards​​
Muhammad Ali
Technical Support Specialist
Global Support and Service
+45 5618 0013
+45 9399 0566
EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark
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