Subject: Re: Talkdesk Issue - Disposition added in wrong ticket.
From: Pritish Nandi <[email-masked]>
To: saurabh <[email-masked]>
Cc: Ashish Dabral <[email-masked]>, deeksha <[email-masked]>
Date: Mon, 8 Feb 2021 05:27:46 -0700 (MST)

Hi Sir, 

Norbert also reported this issue and now Anupam again have reported issue. 

128242 - Wrong ticket where disposition added 
128376 - Correct ticket number 

Regards, 
Pritish 

From: "Pritish Nandi" <[email-masked]> 
To: "saurabh" <[email-masked]> 
Cc: "Ashish Dabral" <[email-masked]> 
Sent: Monday, February 1, 2021 5:03:52 PM 
Subject: Talkdesk Issue - Disposition added in wrong ticket. 

Hi Sir, 

It seems that the disposition added incorrect to a wrong ticket. Not sure how as the phone numbers were different for both calls. 

125702 - Ticket where dispostion was added incorrectly. Phone number +4524220153. 
127069- Ticket where disposition should have been added. Phone number +31644241429 

Regards, 
Pritish Nandi