Subject: FW: Last week report - LSM Enterprise
From: "Sara Aknooni (SRAK)" <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: "Heta Nyrhinen (HNYR)" <[email-masked]>
Date: Mon, 8 Feb 2021 09:06:11 +0000

Hi Pritish,

As the graph shows, Jessica and Marika has much less compare to the rest.
Anupam has too many tickets, I assume he has Gaming tickets as well.
Except for German agents, please balance the workload.
As agreed in the beginning,

  *   25 Gaming and 50 Enterprise would be enough, if the agent does both Gaming and ENT,
  *   If they handle only Gaming, 100 tickets,
  *   Only ENT, 60 tickets.
Thank you!

Thank you!

Best regards​​
Sara Aknooni
Project Manager
Global Support and Service
+45 4470 0124
+45 7131  4960

From: Ashish Dabral <[email-masked]>
Sent: Monday, February 8, 2021 9:46 AM
To: Antonio Iunco <[email-masked]>; Joaquim Alfredo, Sousa. Olivera <[email-masked]>; anupam tiwari <[email-masked]>; Ismail Lsm <[email-masked]>; Grace Boussi <[email-masked]>; Pravesh Singh <[email-masked]>; Arjun Hurry <[email-masked]>; Marika Fujita <[email-masked]>; jiaojiao chen <[email-masked]>; akihiko.yamamoto <[email-masked]>; Pritish Nandi <[email-masked]>
Cc: Sara Aknooni (SRAK) <[email-masked]>; Heta Nyrhinen (HNYR) <[email-masked]>; Pritish Nandi <[email-masked]>
Subject: Last week report - LSM Enterprise

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1. Active Tickets:

2. Updated Tickets:

3. Solved and Closed Tickets:

Regards,
Ashish Dabral