Subject: RMA in India
From: "Heta Nyrhinen (HNYR)" <[email-masked]>
To: "Innocent Bohui (INBO)" <[email-masked]>, "Josephine Veena Dorairaj (JVDO)" <[email-masked]>, "Muhammad Ali (MUAI)" <[email-masked]>, "Matthew Broadley (MAEY)" <[email-masked]>, "Christopher Kurek (CKUR)" <[email-masked]>, "Temistocles Valdes (TEVL)" <[email-masked]>, "Morris Frost (MOFT)" <[email-masked]>, "Vamsy Maddipati (VAMM)" <[email-masked]>, Pritish Nandi <[email-masked]>
Cc: "Sara Aknooni (SRAK)" <[email-masked]>
Date: Tue, 2 Feb 2021 12:24:19 +0000

Hi team,

When sending a RMA request to Customer Service India, please send the fault description in the “Remarks” section of the Contact Customer Service macro. That way the warehouse technician is informed what to look out for when he inspects the products.

The KB article has been updated accordingly: https://eposaudio.zendesk.com/hc/en-us/articles/360056456894-India-warranty-replacement-procedure

Best regards​​
Heta Nyrhinen
Project Manager
Global Support and Service
+45 4470 0148
+45 2213 1261

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