Subject: Re: Agent views for Level 1 agents
From: "Heta Nyrhinen (HNYR)" <[email-masked]>
To: Ashish Dabral <[email-masked]>
Cc: Pritish Nandi <[email-masked]>, "Sara Aknooni (SRAK)" <[email-masked]>
Date: Sat, 30 Jan 2021 11:22:52 +0000

Thank you Ashish!

On 30 Jan 2021, at 12.14, Ashish Dabral <[email-masked]> wrote:

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Hello Heta,

I have added all Level 1 agents to the Quickie Plus in Zendesk.

Regards,
Ashish Dabral

________________________________
From: "hnyr" <[email-masked]>
To: "Ashish Dabral" <[email-masked]>
Cc: "Pritish Nandi" <[email-masked]>, "Sara Aknooni, SRAK" <[email-masked]>
Sent: Friday, January 29, 2021 5:32:58 PM
Subject: RE: Agent views for Level 1 agents

Thank you Ashish!

Best regards​​
Heta Nyrhinen
Project Manager
Global Support and Service
+45 4470 0148
+45 2213 1261

EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark
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From: Ashish Dabral <[email-masked]>
Sent: 29. januar 2021 13:02
To: Heta Nyrhinen (HNYR) <[email-masked]>
Cc: Pritish Nandi <[email-masked]>; Sara Aknooni (SRAK) <[email-masked]>
Subject: Re: Agent views for Level 1 agents

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Hello Heta,

My apologies, I will complete this till tomorrow and will update you.

Regards,
Ashish Dabral

________________________________
From: "hnyr" <[email-masked]<mailto:[email-masked]>>
To: "Ashish Dabral" <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi" <[email-masked]<mailto:[email-masked]>>
Cc: "Sara Aknooni, SRAK" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, January 29, 2021 5:13:10 PM
Subject: Agent views for Level 1 agents

Hello Ashish,

We had a meeting a while ago about adding all Level 1 agents to the Quickie Plus in Zendesk. Could you please start working on this?

Please add these six views for everyone:
Today
Open
Pending
Tickets for today – due date
On-hold tickets
All unsolved tickets

Thank you!

Best regards​​
Heta Nyrhinen
Project Manager
Global Support and Service
+45 4470 0148
+45 2213 1261

EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark
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