Subject: Re: Audit feedback
From: Phaedrus Arif <[email-masked]>
To: Abhishek Dalal <[email-masked]>, Harsh Sharma <[email-masked]>, Nushat Hashmi <[email-masked]>
Cc: Kaeiara Blythe Delfino <[email-masked]>, Deeksha Dadu <[email-masked]>, Pritish Nandi <[email-masked]>, Vimal Tewari <[email-masked]>, Arjun Hurry <[email-masked]>
Date: Tue, 26 Jan 2021 21:59:48 +0530

@Nushat Hashmi <[email-masked]> ZD  98638  Please be informed
to never quote in any other currency except for $US as the cx could
complain later due to the
fluctuations in the exchange rate.

Thanks
Arif
Cheers to life :-)

On Mon, Jan 25, 2021 at 10:10 PM Phaedrus Arif <[email-masked]> wrote:

> @Abhishek Dalal <[email-masked]> Chat with Rafael Salas
>  EH-202101050101-299576: You confirmed the AS order of AV for the month
> of May but the date was 5th Feb and no notes in UC?
> Why this kind of a repeated mistake? Please have a good explanation.
>
>
>
> Thanks
> Arif
> Cheers to life :-)
>
>
> On Fri, Jan 22, 2021 at 10:02 PM Phaedrus Arif <[email-masked]>
> wrote:
>
>> @Harsh Sharma <[email-masked]> Chat with Thomas
>> Golaszewski... Please share the correct CC update link, I guess you have
>> called this customer to update it.
>> Here's the correct link:
>> https://www.hflorder.com/cc/
>>
>> Thanks
>> Arif
>> Cheers to life :-)
>>
>>
>> On Wed, Jan 20, 2021 at 10:02 PM Phaedrus Arif <[email-masked]>
>> wrote:
>>
>>> @Harsh Sharma <[email-masked]>  Chat with Holly Ragan: You
>>> should have cancelled the auto-ship of Blood Sugar Optimizer and email the
>>> customer about the refund policy in this case.
>>> If the cx received another bottle, I am sure he would have not been
>>> happy about it, please be very careful with auto-ship orders and make sure
>>> to take appropriate actions.
>>>
>>>
>>>
>>> Arif
>>> Cheers to life :-)
>>>
>>>
>>> On Tue, Jan 19, 2021 at 9:58 PM Phaedrus Arif <[email-masked]>
>>> wrote:
>>>
>>>> @Abhishek Dalal <[email-masked]>  EH-202101120629-333658  You
>>>> rejected this order but did not process the refund as the PayPal payment
>>>> shows processed.
>>>> I have done it for this time but please ensure not to make such a
>>>> mistake again.
>>>>
>>>> Thanks
>>>> Arif
>>>> Cheers to life :-)
>>>>
>>>>
>>>> On Thu, Jan 14, 2021 at 9:50 PM Phaedrus Arif <[email-masked]>
>>>> wrote:
>>>>
>>>>> @Abhishek Dalal <[email-masked]> @Nushat Hashmi
>>>>> <[email-masked]> Thanks for the clarification on CC info
>>>>> doubt, please let me know if you have a further concern on this matter.
>>>>>
>>>>> @Vimal Tewari <[email-masked]> ZD 98303 Could you show me
>>>>> the cx order of 3 BFO that she wants to exchange with CL for? Is it on
>>>>> Shopify?? I couldn't find any order at UC.
>>>>> Could you also please share the login details and the link to Shopify
>>>>> so I could access the orders from there?
>>>>>
>>>>> @Nushat Hashmi <[email-masked]>  ZD 98310 Did you inform
>>>>> Jessica about the address update??
>>>>>
>>>>> Thanks
>>>>> Arif
>>>>> Cheers to life :-)
>>>>>
>>>>>
>>>>> On Wed, Jan 13, 2021 at 9:58 PM Phaedrus Arif <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> @Abhishek Dalal <[email-masked]> ZD  98262  You only
>>>>>> cancelled one AS and there was another AS of CL still active, why didn't
>>>>>> you cancel the other one? Did the cx only want to cancel one AS?
>>>>>>
>>>>>> @Abhishek Dalal <[email-masked]> Nushat told me you
>>>>>> informed him that we need CC details only when the order amount is above
>>>>>> $199... can I ask who trained you on this? Are you not aware of our payment
>>>>>> options??
>>>>>>
>>>>>> @Abhishek Dalal <[email-masked]> ZD 98269 There is an
>>>>>> active auto-ship on this customer's name, did you not have enough time to
>>>>>> use the name filter to cross check ??
>>>>>>
>>>>>> @Abhishek Dalal <[email-masked]>  ZD 97578 You simply
>>>>>> needed to share the exchange instructions on this one without escalating it
>>>>>> to Deb, did you even go through the trail mail??
>>>>>>
>>>>>> @Nushat Hashmi <[email-masked]>  ZD 98289 You needed to
>>>>>> explain the monthly cut-off date of auto-ship subscription which is one in
>>>>>> every 24 days, please check my response.
>>>>>>
>>>>>> Thanks
>>>>>> Arif
>>>>>> Cheers to life :-)
>>>>>>
>>>>>>
>>>>>> On Mon, Jan 11, 2021 at 9:57 PM Phaedrus Arif <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> @Harsh Sharma <[email-masked]> ZD  98185  Please be
>>>>>>> informed shipping is not free on subsequent auto-ship orders, be it
>>>>>>> domestic or international... Make sure to give the same info to cx in the
>>>>>>> future.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Thanks
>>>>>>> Arif
>>>>>>> Cheers to life :-)
>>>>>>>
>>>>>>>
>>>>>>> On Fri, Jan 8, 2021 at 9:56 PM Phaedrus Arif <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> @Vimal Tewari <[email-masked]> Were you able to create
>>>>>>>> an account on "Shopify" Please confirm and let me and Dr Sam know.
>>>>>>>>
>>>>>>>> @Nushat Hashmi <[email-masked]> ZD  98163  May I ask
>>>>>>>> where did you find the information of referral discount being credited to
>>>>>>>> PayPal account? Please check my response.
>>>>>>>>
>>>>>>>> Thanks
>>>>>>>> Arif
>>>>>>>> Cheers to life :-)
>>>>>>>>
>>>>>>>>
>>>>>>>> On Wed, Jan 6, 2021 at 9:59 PM Phaedrus Arif <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> @Harsh Sharma <[email-masked]>  Ticket #97991 When you
>>>>>>>>> reinstate a cancelled auto-ship, then please make sure the CC # reflects on
>>>>>>>>> the auto-ship page after enabling it and going back again to verify.
>>>>>>>>>
>>>>>>>>> @Vimal Tewari <[email-masked]> EH-202101050014-588325
>>>>>>>>> You cancelled the AS but did not inform the customer about the recent order
>>>>>>>>> shipped, please do it so the cx doesn't come back firing at us.
>>>>>>>>>
>>>>>>>>> @Abhishek Dalal <[email-masked]> ZD 98048 Her last
>>>>>>>>> order has the correct expiration, you could have simply updated the
>>>>>>>>> expiration date on the auto-ship page. Please stay informed about such
>>>>>>>>> situation for your future reference.
>>>>>>>>>
>>>>>>>>> @Harsh Sharma <[email-masked]> ZD 98061 In such
>>>>>>>>> situations, we could also share a 10% discount link without escalating it
>>>>>>>>> to Deb.
>>>>>>>>>
>>>>>>>>> @Harsh Sharma <[email-masked]> ZD 98024 Please check
>>>>>>>>> my response for your future reference.
>>>>>>>>>
>>>>>>>>> Thanks
>>>>>>>>> Arif
>>>>>>>>> Cheers to life :-)
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Fri, Jan 1, 2021 at 9:56 PM Phaedrus Arif <[email-masked]>
>>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>>>> @everyone:  EH-202012300020-099330 This customer emailed on
>>>>>>>>>> Gmail 1 day ago and no one has even bothered to answer or reply to this
>>>>>>>>>> customer. I see the emails after this one responded to but this one was
>>>>>>>>>> particularly left out. Could you all answer why???
>>>>>>>>>>
>>>>>>>>>> @Harsh Sharma <[email-masked]> Chat with Abraham : We
>>>>>>>>>> do not take financial info on chat or email, it needs to be processed only
>>>>>>>>>> over the phone. May I know if you checked with someone in the office if you
>>>>>>>>>> could ask for the CVC of credit card?
>>>>>>>>>>
>>>>>>>>>> @Nushat Hashmi <[email-masked]> ZD97922  Please put
>>>>>>>>>> the name of the supplement when you use the template as the response looks
>>>>>>>>>> to be copy-pasted.
>>>>>>>>>>
>>>>>>>>>> @Abhishek Dalal <[email-masked]> ZD 97941 : The
>>>>>>>>>> auto-ship subscription was supposed to be cancelled as per the customer's
>>>>>>>>>> request. Please make sure to cancel and then pitch for anything else.
>>>>>>>>>> No notes updated either??
>>>>>>>>>>
>>>>>>>>>> @Harsh Sharma <[email-masked]> ZD 97892 Please
>>>>>>>>>> escalate such situations to Deb as it could put her off from ordering in
>>>>>>>>>> the future.
>>>>>>>>>>
>>>>>>>>>> Thanks
>>>>>>>>>> Arif
>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Tue, Dec 29, 2020 at 9:58 PM Phaedrus Arif <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>>> @Abhishek Dalal <[email-masked]> ZD  Ticket #97804
>>>>>>>>>>> Ths customer was confused with gelatin and we simply needed to clarify the
>>>>>>>>>>> gelatin we use is plant-based but you shared the return instructions, were
>>>>>>>>>>> you not aware of this at all?
>>>>>>>>>>>
>>>>>>>>>>> @Kaeiara Blythe Delfino <[email-masked]> Ticket Ticket
>>>>>>>>>>> #97816 I am quite surprised with your reply, Kae. May I know on
>>>>>>>>>>> what grounds did you offer a 50% refund on an order which is more than a
>>>>>>>>>>> year old??
>>>>>>>>>>>
>>>>>>>>>>> @Nushat Hashmi <[email-masked]> ZD  Ticket #97845
>>>>>>>>>>> The cx already confirmed by saying she would appreciate the STS price,
>>>>>>>>>>> what's the point on reconfirming... Please understand their expressions
>>>>>>>>>>> more clearly in such situations.
>>>>>>>>>>>
>>>>>>>>>>> Thanks
>>>>>>>>>>> Arif
>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Thu, Dec 24, 2020 at 9:59 PM Phaedrus Arif <
>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> @Harsh Sharma <[email-masked]> Chat with Vicki
>>>>>>>>>>>> Oberg EH-202011051714-233633
>>>>>>>>>>>> You offered an exchange to which the customer agreed and later
>>>>>>>>>>>> you offered a 50% refund?? What were you thinking?? Did you read the
>>>>>>>>>>>> customer's response?? Please explain
>>>>>>>>>>>>
>>>>>>>>>>>> @Abhishek Dalal <[email-masked]> ZD Ticket #97762
>>>>>>>>>>>> What's the need to escalate to Deb, all you needed to do is share the
>>>>>>>>>>>> return instructions since the cx was responded by Dr Sam to not take the
>>>>>>>>>>>> supplement and it is still under the refund time frame?
>>>>>>>>>>>>
>>>>>>>>>>>> Thanks
>>>>>>>>>>>> Arif
>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> On Wed, Dec 23, 2020 at 9:56 PM Phaedrus Arif <
>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>>> @Nushat Hashmi <[email-masked]> ZD  Ticket #97432
>>>>>>>>>>>>> The store credit is valid until one year from the date of purchase, just so
>>>>>>>>>>>>> you know. Thanks
>>>>>>>>>>>>>
>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>> Arif
>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> On Tue, Dec 22, 2020 at 9:59 PM Phaedrus Arif <
>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>
>>>>>>>>>>>>>> @Abhishek Dalal <[email-masked]> Chat with
>>>>>>>>>>>>>> Debbie: The cx left the chat and there was no response from your side for 3
>>>>>>>>>>>>>> minutes after your last response... What got you stuck in sharing the link
>>>>>>>>>>>>>> to access her order history?
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> @Nushat Hashmi <[email-masked]> Chat with Alia:
>>>>>>>>>>>>>> Please be informed we have a lot of merchant accounts on most of our
>>>>>>>>>>>>>> supplements name, so the customer could see any of those merchant accounts
>>>>>>>>>>>>>> on their CC statement. There are a few more like HFL/ Dr Sam Robbins/
>>>>>>>>>>>>>> Health Media Inc/ etc...
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> @Harsh Sharma <[email-masked]>  Chat with Kim
>>>>>>>>>>>>>> McFarland: We need to ask the reason for auto-ship cancellation and offer
>>>>>>>>>>>>>> STS price if required to retain the customer but you didn't follow the
>>>>>>>>>>>>>> procedure. Any reason for it?
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On Mon, Dec 21, 2020 at 9:56 PM Phaedrus Arif <
>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> @Nushat Hashmi <[email-masked]> Chat with
>>>>>>>>>>>>>>> Ahmad  EH-202011260037-500139
>>>>>>>>>>>>>>> This customer asked to increase the quantity to 2 bottles
>>>>>>>>>>>>>>> per month and not the frequency, please check with this customer to
>>>>>>>>>>>>>>> reconfirm or email him letting him know that he will receive 1 bottle of
>>>>>>>>>>>>>>> each supplement every month. Please read the query carefully and check with
>>>>>>>>>>>>>>> the customer if he was referring to the frequency or the quantity.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> @everyone: ZD Ticket #97466  Why didn't anyone respond to
>>>>>>>>>>>>>>> this open ticket since the last 5 days???
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> On Wed, Dec 16, 2020 at 9:56 PM Phaedrus Arif <
>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> @everyone: ZD  Ticket #97477 Someone marked this ticket as
>>>>>>>>>>>>>>>> pending without responding as well... @Vimal Tewari
>>>>>>>>>>>>>>>> <[email-masked]> Please check who did this and
>>>>>>>>>>>>>>>> I will ask Ashish to find out and let Deeksha know about this unacceptable
>>>>>>>>>>>>>>>> behaviour
>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> On Wed, Dec 16, 2020 at 9:54 PM Phaedrus Arif <
>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> @everyone: ZD  Ticket #97479  Why was this ticket not
>>>>>>>>>>>>>>>>> responded to??? Please let me know who was in shift at the time....
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> On Thu, Dec 10, 2020 at 9:56 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> @Vimal Tewari <[email-masked]> Could you
>>>>>>>>>>>>>>>>>> please share the email ids of the new agents please and share the feedback
>>>>>>>>>>>>>>>>>> in the interim.
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> @nick: Chat with Michelle (EH-202012090014-399771): You
>>>>>>>>>>>>>>>>>> must inform the customer about the recent order shipped that has not been
>>>>>>>>>>>>>>>>>> delivered when a customer wants to cancel their auto-ship.
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> @harry: Chat with Lawrence: Please direct the customers
>>>>>>>>>>>>>>>>>> to www.4hfl.com to place the orders online apart from
>>>>>>>>>>>>>>>>>> offering a phone order.
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> On Tue, Dec 8, 2020 at 9:59 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> @Pritish Nandi <[email-masked]> ZD  Ticket #97187
>>>>>>>>>>>>>>>>>>> Please be informed the orders that are being placed through
>>>>>>>>>>>>>>>>>>> healthfitnesslongevity.com is from our new website and
>>>>>>>>>>>>>>>>>>> they are not accessible in UC so we need to escalate them to Deb for now as
>>>>>>>>>>>>>>>>>>> I have informed DSR and he is making some videos on how to access those
>>>>>>>>>>>>>>>>>>> orders, once it's available it will be shared with everyone.
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> @Arjun Hurry <[email-masked]> Chat with
>>>>>>>>>>>>>>>>>>> Jorge: Please be informed the customer cannot make any amendment in their
>>>>>>>>>>>>>>>>>>> account, so directing them to update CC info will not work, it has to be
>>>>>>>>>>>>>>>>>>> done through the link or by calling us. Just letting you know.
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> On Thu, Dec 3, 2020 at 9:59 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal <[email-masked]> Chat
>>>>>>>>>>>>>>>>>>>> with Leo Hogberg Yilmaz: The cx left the chat since you didn't respond for
>>>>>>>>>>>>>>>>>>>> around 3 minutes, what's your reason for this?
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal <[email-masked]> Chat
>>>>>>>>>>>>>>>>>>>> with Errol: Why ask her to email from the website and not escalating it to
>>>>>>>>>>>>>>>>>>>> Deb at our end? We are the customer service team so it's on us to escalate
>>>>>>>>>>>>>>>>>>>> such matters to Deb and create a ZD ticket.
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> @Vimal Tewari <[email-masked]> Chat with Ye
>>>>>>>>>>>>>>>>>>>> Na Chen: Please offer a callback to such customers apart from asking them
>>>>>>>>>>>>>>>>>>>> to call us as they might not bother calling us and we lose the sale.
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> On Wed, Nov 25, 2020 at 9:59 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>> @Kaeiara Blythe Delfino
>>>>>>>>>>>>>>>>>>>>> <[email-masked]> Chat with Robin:
>>>>>>>>>>>>>>>>>>>>> Your chat response upset the customer and it sounded quite personal, you
>>>>>>>>>>>>>>>>>>>>> could have simply stated the policy and not say much. If DSR comes across
>>>>>>>>>>>>>>>>>>>>> this chat, it could seriously piss him off. Please stick to the basic
>>>>>>>>>>>>>>>>>>>>> policies without getting too involved in it.
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal <[email-masked]> Chat
>>>>>>>>>>>>>>>>>>>>> with Stacy Domer EH-202011060015-111478... You
>>>>>>>>>>>>>>>>>>>>> updated the shipping address on this order but the cx asked to update the
>>>>>>>>>>>>>>>>>>>>> address for future (Dec 2020) AS order...Please come up with a perfect
>>>>>>>>>>>>>>>>>>>>> excuse for this kind of repeated mistake as I would like to know what went
>>>>>>>>>>>>>>>>>>>>> wrong with you even after sharing so many feedbacks on amending future
>>>>>>>>>>>>>>>>>>>>> auto-ship orders?????? And of course, why bother updating UC notes????
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>> @Vimal Tewari <[email-masked]> ZD 96736
>>>>>>>>>>>>>>>>>>>>> You reinstated the AS for this customer but didn't bother updating the new
>>>>>>>>>>>>>>>>>>>>> shipping address and the CC info also needs to be updated that you didn't
>>>>>>>>>>>>>>>>>>>>> check.
>>>>>>>>>>>>>>>>>>>>> I have explained this situation in the past to check
>>>>>>>>>>>>>>>>>>>>> the CC info if an auto-ship is being reinstated after a long time as the
>>>>>>>>>>>>>>>>>>>>> information is wiped out from our system. What's
>>>>>>>>>>>>>>>>>>>>> happening here??
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>> On Tue, Nov 24, 2020 at 9:59 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>> @team: Please be informed to refund the same day
>>>>>>>>>>>>>>>>>>>>>> international orders if they don't show up in ship station and there's no
>>>>>>>>>>>>>>>>>>>>>> tracking info in UC if a cx requests for cancellation.
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>> @Vimal Tewari <[email-masked]> ZD 96626
>>>>>>>>>>>>>>>>>>>>>> The cx wanted to confirm the price for a one-time purchase by putting a
>>>>>>>>>>>>>>>>>>>>>> question mark at the end, please check my response for your reference.
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>> On Fri, Nov 20, 2020 at 9:59 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>> @Vimal Tewari <[email-masked]> Zd  96506
>>>>>>>>>>>>>>>>>>>>>>> Please check my response for your future reference.
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>> On Thu, Nov 19, 2020 at 9:59 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal <[email-masked]> ZD
>>>>>>>>>>>>>>>>>>>>>>>> 96519  Please check my response for your future
>>>>>>>>>>>>>>>>>>>>>>>> reference.
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal <[email-masked]> Zd 96518
>>>>>>>>>>>>>>>>>>>>>>>> You cancelled the wrong AS, instead of BSO you cancelled BPO. Please be
>>>>>>>>>>>>>>>>>>>>>>>> careful.
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>> On Wed, Nov 18, 2020 at 9:54 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>> @Kaeiara Blythe Delfino
>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>> EH-202011151414-533097 - What's the confusion
>>>>>>>>>>>>>>>>>>>>>>>>> here, when Dr Sam confirmed the order was updated, then you simply had to
>>>>>>>>>>>>>>>>>>>>>>>>> process the refund, if DSR or Deb would have processed the refund, it would
>>>>>>>>>>>>>>>>>>>>>>>>> show up in UC. Please make a note of it for future reference.
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>> On Tue, Nov 17, 2020 at 9:59 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>> @everyone:  Ticket #96392 Please go through Dr
>>>>>>>>>>>>>>>>>>>>>>>>>> Sam's response as he is not happy with our generic responses, so please be
>>>>>>>>>>>>>>>>>>>>>>>>>> specific with the customers in the future.
>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal <[email-masked]> Chat
>>>>>>>>>>>>>>>>>>>>>>>>>> with Lee Blanchard: When a cx asks to confirm the order right after placing
>>>>>>>>>>>>>>>>>>>>>>>>>> an order online, please ask them to wait for a few hours as the orders
>>>>>>>>>>>>>>>>>>>>>>>>>> could take an hour or two sometimes to go through due to a technical delay.
>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal <[email-masked]> ZD 96371
>>>>>>>>>>>>>>>>>>>>>>>>>> Why was this not escalated to Deb as it's been unresponded to for such a
>>>>>>>>>>>>>>>>>>>>>>>>>> long time?
>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>> On Mon, Nov 16, 2020 at 9:58 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>> @Kaeiara Blythe Delfino
>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> CHat with
>>>>>>>>>>>>>>>>>>>>>>>>>>> John: The label of our supplements have the most updated ingredient's list
>>>>>>>>>>>>>>>>>>>>>>>>>>> but you informed the cx the other way round. Please make sure website
>>>>>>>>>>>>>>>>>>>>>>>>>>> information updates could sometimes be delayed but the label will have the
>>>>>>>>>>>>>>>>>>>>>>>>>>> most accurate and updated ingredients list.
>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal <[email-masked]> ZD
>>>>>>>>>>>>>>>>>>>>>>>>>>> 96360  You marked the ticket as solved but did
>>>>>>>>>>>>>>>>>>>>>>>>>>> not reject the order from AR and also didn't confirm the cx the order was
>>>>>>>>>>>>>>>>>>>>>>>>>>> cancelled. Please make sure to not miss such things again.
>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>> @Vimal Tewari <[email-masked]> ZD Ticket
>>>>>>>>>>>>>>>>>>>>>>>>>>> #96402 If a cx was promised of a discount by us in the past, then no need
>>>>>>>>>>>>>>>>>>>>>>>>>>> to escalate to Deb, simply share the discount link with the cx.
>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>> On Fri, Nov 13, 2020 at 9:58 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal <[email-masked]> Chat
>>>>>>>>>>>>>>>>>>>>>>>>>>>> with Sanaye Kumagai: You had to check the order  EH-202010090007-277929
>>>>>>>>>>>>>>>>>>>>>>>>>>>> and ticket ZD  96119 since everything was
>>>>>>>>>>>>>>>>>>>>>>>>>>>> clearly mentioned.
>>>>>>>>>>>>>>>>>>>>>>>>>>>> I m not sure why didn't you check this order or
>>>>>>>>>>>>>>>>>>>>>>>>>>>> else you could have resolved the customer's query. Please dig a little more
>>>>>>>>>>>>>>>>>>>>>>>>>>>> when you work on customer's multiple AS. Please check my response on ZD
>>>>>>>>>>>>>>>>>>>>>>>>>>>> 96180 and let me know if you have any confusion.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>  ZD Ticket #96185 Please check my response.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Kaeiara Blythe Delfino
>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> Again a few
>>>>>>>>>>>>>>>>>>>>>>>>>>>> customers mentioned their calls are not being answered or some problem with
>>>>>>>>>>>>>>>>>>>>>>>>>>>> the phone lines. Missed chats again... I could only assume some issue with
>>>>>>>>>>>>>>>>>>>>>>>>>>>> your internet since it cannot be happening every day. Please speak with
>>>>>>>>>>>>>>>>>>>>>>>>>>>> your ISP as this could create a lot of problems for us with so many
>>>>>>>>>>>>>>>>>>>>>>>>>>>> customers complaining about their calls not being serviced appropriately.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Kaeiara Blythe Delfino
>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> ZD 96320 serviced
>>>>>>>>>>>>>>>>>>>>>>>>>>>> The cx asked to move the next AS to 04/01/2021 but you changed it to
>>>>>>>>>>>>>>>>>>>>>>>>>>>> 04/24/2024, a difference of 3 weeks... Could you answer why??
>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>  Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Thu, Nov 12, 2020 at 9:59 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal <[email-masked]> ZD
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 96295 Normally we must cancel the future
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> orders in such cases if a customer wants to return, so please make sure to
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> cancel AS for such customers.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>  ZD Ticket #96306  You only changed the year
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> to 2099 of next AV order but didn't change the INS date and the AS still
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> showed enabled until I cancelled it.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Any reason for this mistake??
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Wed, Nov 11, 2020 at 9:58 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Kaeiara Blythe Delfino
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> I have been
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> observing a few customers complained their calls are not being answered
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> during your shift. If you are missing a call, are you not calling them
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> back? If Dr Sam comes to know about so much of call drops then we could be
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> in trouble.  Is there a frequent problem with your phone or internet
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> connection? We cannot afford to get so many complaints from the customers
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> about their calls not being answered.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> P.S. -2 chats were also missed during your
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> shift. Any reason for it?
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Mon, Nov 9, 2020 at 9:55 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> EH-202010311042-455546
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>  Ticket #95917: You cancelled only one
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> subscription of this customer while his other auto-ship subscription was
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> still active that you missed on checking...  Now he is firing back at us
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> holding us responsible for the recent charge from his other AS
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> EH-202011050006-133823. I had mentioned
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> this during the training to check cautiously when cancelling any
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> subscription if the customer has multiple subscriptions or not.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Please be very careful when you work on AS
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> orders as we cannot afford to make a mistake.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Sat, Nov 7, 2020 at 11:02 PM Phaedrus
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif <[email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>  Thanks for
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> the clarification.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Sat, Nov 7, 2020 at 11:11 AM Abhishek
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Dalal <[email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Hi Arif,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Chat with  Abdulla Boubshait: Yes i called
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> cx but as per him he is geting $145 discount on our website. and we only
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> providing him 10% discount which is around $39. So he said we will place an
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> order from website.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> However, I advised him to use chrome and
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> clear browser's cache & cookies & told him for any further query he can
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> call us or ask us to call him back.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Regards,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Abhishek Dalal
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *From: *"Phaedrus Arif" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *To: *"Abhishek Dalal" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Cc: *"Kaeiara Blythe Delfino" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Deeksha
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Dadu" <[email-masked]>, "Pritish
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Nandi" <[email-masked]>, "Vimal
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Tewari" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Arjun Hurry" <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Sent: *Friday, November 6, 2020 9:57:54
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> PM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Subject: *Re: Audit feedback
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> Chat with
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Abdulla Boubshait : Did you call the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> customer to place an order? I don't see any recent order.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> ZD # 96096
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Please check my reply and respond to the customers in the future in similar
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> cases without escalating to Deb.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Mon, Nov 2, 2020 at 9:59 PM Phaedrus
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif <[email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> Chat with  Kathy
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Philippi : She had a new auto-ship where
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> the shipping address had to be updated but you pulled her old auto-ship
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> subscription and change the address on the order but not on the AS page.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Please REMEMBER this, shipping address needs to be UPDATED ON FUTURE
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> auto-ship orders, not on the one that has been shipped. Please be very
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> careful in the future. Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> Chat with Robert
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Adler: FYI, You could process the auto-ship order for the customers same
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> day without further delay if they are out of stock.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Fri, Oct 30, 2020 at 9:41 PM Phaedrus
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif <[email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> ZD  95872
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Please check my response for your future reference. Sometimes, we don't
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> need to escalate to Deb in such cases.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> ZD  95876
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Please check my response as your reply was not fully addressed to the cx
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> concern.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> ZD  95158
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Please check my response since you did not reply to his concern on the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> shipping address.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Thu, Oct 29, 2020 at 9:59 PM Phaedrus
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif <[email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>  95820 Please
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> check my response and save the reply so you could use that in the future
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> for similar queries.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Tue, Oct 27, 2020 at 9:57 PM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Phaedrus Arif <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>  Ticket
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> #95313 I asked you a question on this
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> ticket but you simply responded with "acknowledged". I would like to know
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> how did you figure out the order has been cancelled/refunded and asked the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> customer to place a new order?
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Tue, Oct 27, 2020 at 9:54 PM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Phaedrus Arif <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Arjun Hurry
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> Thank you
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> for taking the responsibility, please make sure to later email the customer
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> just to build trust with the customers if such things happen. Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Mon, Oct 26, 2020 at 10:14 PM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arjun Hurry <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Arif - I think I had a concurrent
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> chat on another process and missed this one. This is my error.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *From: *"phaedrusrf" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *To: *"kaeiarablythedelfino" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Cc: *"Deeksha Dadu" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Pritish
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Nandi" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Vimal Tewari" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Abhishek Dalal" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "arjun hurry" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Dimpy
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Chawla" <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Sent: *Monday, 26 October, 2020
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 22:01:13
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Subject: *Re: Audit feedback
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Kaeiara Blythe Delfino
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> @Abhishek
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Dalal <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Ticket #95313 Kae, please check
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> your confusing response about placing 2 orders where the customer placed
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> only 1 order but repeated the items that should have been clearly mentioned
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> to him.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Abhishek - Where did you confirm the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> order was cancelled as the payment still shows processed without any refund
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> update?
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Arjun Hurry
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> Saw an
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> unattended chat from p. Lynn What
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> happened at the time?
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> ZD
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 95607  You did not address the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> queries of the customer and straightaway escalated to Deb, please check my
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> response and let me know if you have a confusion.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> ZD 95679
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Please check my response for your reference.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @everyone: BFO is back in stock, so
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> please inform the customers accordingly.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Fri, Oct 23, 2020 at 9:59 AM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Phaedrus Arif <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks for the update.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Thu, Oct 22, 2020 at 10:16 PM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Kaeiara Blythe Delfino <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> I spoke to customer over the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> phone. Initially in chat she said she wants AV instead of BFO.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cx still have so many stocks (BFO)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> .. Then, she requested for next AS it will be both AV and BFo but for 5
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> months duration..So thats why next auto order would be april then 5 months
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> frequency.Notes has been updated.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Fri, Oct 23, 2020, 12:28 AM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Kaeiara Blythe Delfino
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> EH-202010210009-299050 This
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> customer wants 3 BFO and 3 AV from next AS, I only see the request to
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> change the  3 BFO to 3 AV but
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> not sure, if the cx also wanted
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> to continue with BFO and AV?? Please clarify since the notes are not clear.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Thu, Oct 15, 2020 at 10:01 PM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Vimal Tewari
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> Chat
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> with Saad: We need to inform the customer to check the ingredients list on
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> the website and check with their country's customs if any ingredient is
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> banned
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> as there could be certain herbs
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> that are legal in the US but may be illegal in the EU or elsewhere and we
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> cannot be held accountable for it.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> Ticket
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> #95309 When you reinstate an auto-ship subscription, please save the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> changes and go back again to the auto-ship page to confirm if the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> credit card info is reflecting
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> or if it's wiped out. We need to inform the customers to update CC info if
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> the information is not available. CC info may be wiped out
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> when a customer's AS
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> subscription is deactivated for more than a month.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Wed, Oct 14, 2020 at 10:00 PM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> ZD
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 95269  Please escalate such
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> cases to Deb as there are certain orders that are being placed on a new
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> website and we do not have the access of those orders, so we need to
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> escalate to Deb to look into them.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Wed, Sep 2, 2020 at 10:50 PM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Kaeiara Blythe Delfino <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> for customer zelemae, she said
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> why i am being charges for shipping. so i thought she was charged already
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> for shipping. later part only she mentioned that she is about to place
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> order.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> will take note.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Thu, Sep 3, 2020, 12:27 AM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Kaeiara Blythe Delfino
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>  Zelemae
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 11:49 PM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> I am ordering four different
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> items. The total amount is over $100.00. On your site there is a free
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> shipping for over $100. Why am I being charges for shipping?
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> You need to read the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> customer's initial message first before providing irrelevant information
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> from previous orders.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Kaeiara Blythe Delfino
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>  - 3 chats were missed during
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> your shift, please make sure your internet connection is working ok, also
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> did you email these customers whose chats were missed to check on what
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> assistance did they need?
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>  Ticket #93791 Please check
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> my response for your future reference so you don't have to escalate
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> this to Deb every time.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Kaeiara Blythe Delfino
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> ZD #89648 You need to
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> specifically inform the customers we do not refund shipping and handling
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> that you missed out in your
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> response. Please be careful.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Kaeiara Blythe Delfino
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>   Ticket #93758 You simply
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> needed to share the return instructions
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> as we could pull the order
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> using the email ID..no need to reconfirm...
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> good job with canceling the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> auto-ship subscription
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> P.S. - @Kaeiara Blythe
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Delfino
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhishek Dalal
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>  @Vimal Tewari
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Please follow up on the old
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> declined orders as well... There are international orders on which you need
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> to follow up during the local business hours and I see no one followed up
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> on this order EH-202008280346-111265
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> since 08/28...this also includes agents logged in during morning and
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> afternoon shifts...
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>