Subject: RE: Bad CSAT Survey Review - Enterprise/Gaming Updated till 25 Jan
From: "Sara Aknooni (SRAK)" <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: "Heta Nyrhinen (HNYR)" <[email-masked]>, "Josephine Veena Dorairaj (JVDO)" <[email-masked]>
Date: Mon, 25 Jan 2021 15:01:55 +0000

Hi Pritish,

Thank you for the feedback.
We will to analyze Good surveys to find if we are getting less responses or only the Bad surveys’ number is decread,

Best regards​​
Sara Aknooni
Project Manager
Global Support and Service
+45 4470 0124
+45 7131  4960

From: Pritish Nandi <[email-masked]>
Sent: Monday, January 25, 2021 3:36 PM
To: Sara Aknooni (SRAK) <[email-masked]>
Cc: Heta Nyrhinen (HNYR) <[email-masked]>; Josephine Veena Dorairaj (JVDO) <[email-masked]>
Subject: Bad CSAT Survey Review - Enterprise/Gaming Updated till 25 Jan

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Hi Sara,

Attached are the updated BAD CSAT reviews. We only have one new DSAT in Enterprise and that is a Support related issue. The agent sent the sales to lead to DACH team but did not reply to the customer.
Matthew Closed the ticket without checking that the agent sent a response or not.

No New DSAT's in Gaming.

Regards,
Pritish Nandi