Subject: Tickets review
From: Pritish Nandi <[email-masked]>
To: Antonio Iunco <[email-masked]>
Cc: deeksha <[email-masked]>
Date: Mon, 25 Jan 2021 02:58:39 -0700 (MST)

Hi Antonio, 

As discussed, please make sure you are filling in the details on the left-hand side correctly. 

Also, do not send a follow-up email when the issue is pending from our end. Instead, apologize to the customer and update them that we are working on the request. 

Regards, 
Pritish Nandi