Subject: AllState cases
From: "Vamsy Maddipati (VAMM)" <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: "Sara Aknooni (SRAK)" <[email-masked]>, "Heta Nyrhinen (HNYR)" <[email-masked]>, "Muhammad Ali (MUAI)" <[email-masked]>
Date: Fri, 22 Jan 2021 15:48:45 +0000

Dear Pritish,

I see some L1 agents still trying to troubleshoot Allstate cases even though we agreed to assign them to me or Ali. Could you please inform L1 agents to assign the cases to my L2 queue if they see emails domains containing allstate.

Best regards​​
Vamsy Maddipati
Product Expert
Global Support and Service
+45 2552 5134
+45 7242 0907
EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark
<https://www.eposaudio.com/en/dk>

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