Subject: Re: Duplicate tickets created by Zendesk
From: Saurabh Dadu <[email-masked]>
To: "Pritish Nandi (LSM)" <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>
Date: Fri, 22 Jan 2021 07:08:08 +0000

So how do I know which one is duplicate of which one

Example: 125280 and 125241

These two are unique tickets?

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
________________________________
From: Pritish Nandi <[email-masked]>
Sent: 22 January 2021 12:32 PM
To: Saurabh Dadu <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>
Subject: Re: Duplicate tickets created by Zendesk

Hi Sir,

Just sent them.

Regards,
Pritish

________________________________
From: "saurabh" <[email-masked]>
To: "Pritish Nandi" <[email-masked]>
Cc: "deeksha" <[email-masked]>
Sent: Friday, January 22, 2021 12:31:34 PM
Subject: Re: Duplicate tickets created by Zendesk

Please send me some ticket numbers as examples

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
________________________________
From: Pritish Nandi <[email-masked]>
Sent: 22 January 2021 12:30 PM
To: Saurabh Dadu <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>
Subject: Duplicate tickets created by Zendesk

Hi Sir,

We are still getting too many duplicate tickets from US/UK and German lines.

Every day I have to manually close them or merge them. Please check once or let me know if I can escalate to Heta/Sara.

Regards,
Pritish Nandi