Subject: Duplicate tickets created by Zendesk
From: Pritish Nandi <[email-masked]>
To: saurabh <[email-masked]>
Cc: deeksha <[email-masked]>
Date: Fri, 22 Jan 2021 00:00:51 -0700 (MST)

Hi Sir, 

We are still getting too many duplicate tickets from US/UK and German lines. 

Every day I have to manually close them or merge them. Please check once or let me know if I can escalate to Heta/Sara. 

Regards, 
Pritish Nandi