Subject: German tickets
From: "Sara Aknooni (SRAK)" <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: "Heta Nyrhinen (HNYR)" <[email-masked]>, deeksha <[email-masked]>
Date: Wed, 20 Jan 2021 09:24:48 +0000

Hi Pritish,

I have received feedback from the L2 team that most of the German tickets don’t have a summary after opening.
They need to translate the whole ticket in order to handle it, that is definitely not acceptable.
Another issue is that they are not closing the “Unresponsive” tickets, that is increasing the workload.
I think you should have a serious talk with the whole team and ask them to follow the principles of tickets handling and you also should review tickets more.

Thank you!

Best regards​​
Sara Aknooni
Project Manager
Global Support and Service
+45 4470 0124
+45 7131  4960
EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark
<https://www.eposaudio.com/en/dk>

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