Subject: RE: GSA 601 Earpads - Quality issue
From: "Sara Aknooni (SRAK)" <[email-masked]>
To: "Matthew Broadley (MAEY)" <[email-masked]>, "Heta Nyrhinen (HNYR)" <[email-masked]>
Cc: "Josephine Veena Dorairaj (JVDO)" <[email-masked]>, Pritish Nandi <[email-masked]>
Date: Tue, 19 Jan 2021 22:23:06 +0000

Hi Matthew,

Josephine is still on leave.

Best regards​​
Sara Aknooni
Project Manager
Global Support and Service
+45 4470 0124
+45 7131  4960

From: Matthew Broadley (MAEY) <[email-masked]>
Sent: Tuesday, January 19, 2021 11:19 PM
To: Heta Nyrhinen (HNYR) <[email-masked]>
Cc: Josephine Veena Dorairaj (JVDO) <[email-masked]>; Sara Aknooni (SRAK) <[email-masked]>; Pritish Nandi <[email-masked]>
Subject: RE: GSA 601 Earpads - Quality issue

Hello,

I do not know where to check the serial numbers. Based on the purchase dates, these are the main items of concern. The meeting is at 8 pm or 11 pm local time depending on the meeting, and I’m sure Josephine can handle this.
Ticket Number
Request date
Date of Purchase
Serial Number
106202
6/10/20
3/01/20
0369014663
107190
12/10/20
11/12/19
379013881
111186
2/11/20
9/12/19
119006547
111186
2/11/20
9/12/19
119006545
122350
6/01/21
6/12/19
0229046570
121731
31/12/20
10/05/20
0459006611
122438
6/01/21
15/01/20
0279029902
122782
8/01/21
3/02/20
0459008436
121878
4/01/21
15/06/20
0439798537
122228
5/01/21
7/06/20
0439007335
122660
7/01/21
20/11/19
0119009393

Best regards,
Matthew Broadley
Global Support Expert
EPOS Audio Australia Pty.Ltd. · ​Suite 4, Level 4, Building B · 11 Talavera Road · North Ryde · NSW 211

<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2Fen%2Fdk&data=04%7C01%7Csrak%40eposaudio.com%7Cc0d7aeb0c873476538c308d8bcc83ded%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637466915514591181%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=I0usSUPq0OpaGSCau%2FTHM2CMdHC%2F2PHdJDeM2UIQMks%3D&reserved=0>

​
eposaudio.com<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2F&data=04%7C01%7Csrak%40eposaudio.com%7Cc0d7aeb0c873476538c308d8bcc83ded%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637466915514601173%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=%2BISHoL7pNxToHVxA03TttiUYyY0RYrOp%2FaojtSaVG%2FU%3D&reserved=0> · Follow us here
​  <https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2Feposenterprise&data=04%7C01%7Csrak%40eposaudio.com%7Cc0d7aeb0c873476538c308d8bcc83ded%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637466915514601173%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=GbYjX0FO5jLGNgsDo17o8MEIHGMFxJf0E2DKtHTuDv0%3D&reserved=0>   <https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2Feposaudio%3Flang%3Dda&data=04%7C01%7Csrak%40eposaudio.com%7Cc0d7aeb0c873476538c308d8bcc83ded%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637466915514611167%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=THdnA4ad%2BGoclwl2QJaooDLM6CrlmgAGaQbPkLwrXrI%3D&reserved=0>   <https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Feposaudio%2Fmycompany%2F&data=04%7C01%7Csrak%40eposaudio.com%7Cc0d7aeb0c873476538c308d8bcc83ded%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637466915514611167%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=A3GM90sv42%2BJDPC6WSbfOmPgCiSgo0zmTfU3IRxeJNI%3D&reserved=0>   <https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.instagram.com%2Feposaudio%2F&data=04%7C01%7Csrak%40eposaudio.com%7Cc0d7aeb0c873476538c308d8bcc83ded%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637466915514621170%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=IKPfuVDipfOnopMDsL5tGXgKx%2Fp0fGAV0cYK9faewMU%3D&reserved=0>   <https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2Fchannel%2FUCKZSbHA_gj3OKwPnKa4cNaA&data=04%7C01%7Csrak%40eposaudio.com%7Cc0d7aeb0c873476538c308d8bcc83ded%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637466915514621170%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Xy5P8WrjTxDAjdnHpq3ANtZ3DafG757%2BTAqtK4AcLjY%3D&reserved=0>    ​

​

From: Heta Nyrhinen (HNYR) <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 19 January 2021 7:05 PM
To: Matthew Broadley (MAEY) <[email-masked]<mailto:[email-masked]>>
Cc: Pritish Nandi <[email-masked]<mailto:[email-masked]>>; Sara Aknooni (SRAK) <[email-masked]<mailto:[email-masked]>>; Josephine Veena Dorairaj (JVDO) <[email-masked]<mailto:[email-masked]>>
Subject: FW: GSA 601 Earpads - Quality issue

Hi Matthew,

Could you please check, if these GSA 601 were produced before or after the breaking ear pad fix in production and inform quality in the meeting.

Best regards​​
Heta Nyrhinen
Project Manager
Global Support and Service
+45 4470 0148
+45 2213 1261
EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark
<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2Fen%2Fdk&data=04%7C01%7Csrak%40eposaudio.com%7Cc0d7aeb0c873476538c308d8bcc83ded%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637466915514631155%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=An3QnMSKqzwYQH%2FTklXZk5OZoObwg4ecUxl3NXLh9V8%3D&reserved=0>

eposaudio.com<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2F&data=04%7C01%7Csrak%40eposaudio.com%7Cc0d7aeb0c873476538c308d8bcc83ded%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637466915514631155%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=sRlTX2eyDq%2Fj7AW8FRTGL1IqPu9R4aNRZVHo%2BZeoISQ%3D&reserved=0> · Follow us here
​  <https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2Feposenterprise&data=04%7C01%7Csrak%40eposaudio.com%7Cc0d7aeb0c873476538c308d8bcc83ded%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637466915514641151%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=rGWfKG4ZxYrZ1OsO6O16WHhwIHLMCpQyOHHq2nuUpCs%3D&reserved=0>   <https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2Feposaudio%3Flang%3Dda&data=04%7C01%7Csrak%40eposaudio.com%7Cc0d7aeb0c873476538c308d8bcc83ded%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637466915514641151%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=0%2BBos3xTXmKjKpbRtGt5g%2BgzZo050T%2FtxsnGAZiyFFQ%3D&reserved=0>   <https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Feposaudio%2Fmycompany%2F&data=04%7C01%7Csrak%40eposaudio.com%7Cc0d7aeb0c873476538c308d8bcc83ded%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637466915514651145%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=3gx5HlzMSLJLdIDFYsqCUu8axcMqylX%2Fv8zLrrBrqXA%3D&reserved=0>   <https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.instagram.com%2Feposaudio%2F&data=04%7C01%7Csrak%40eposaudio.com%7Cc0d7aeb0c873476538c308d8bcc83ded%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637466915514651145%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=oJ6cSxehZHIyEvfDsbNJ0kUZWkJ36Bp%2BuYzOmXowk6Q%3D&reserved=0>   <https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2Fchannel%2FUCKZSbHA_gj3OKwPnKa4cNaA&data=04%7C01%7Csrak%40eposaudio.com%7Cc0d7aeb0c873476538c308d8bcc83ded%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637466915514661139%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=GjrkhSZvEDxRcpqXJk3clihj8w0D0lsEU%2F8CZttzunI%3D&reserved=0>

From: Pritish Nandi <[email-masked]<mailto:[email-masked]>>
Sent: 18. januar 2021 16:44
To: Heta Nyrhinen (HNYR) <[email-masked]<mailto:[email-masked]>>
Cc: Sara Aknooni (SRAK) <[email-masked]<mailto:[email-masked]>>; Josephine Veena Dorairaj (JVDO) <[email-masked]<mailto:[email-masked]>>
Subject: Re: GSA 601 Earpads - Quality issue

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Sorry forgot to add the attachment.

Regards,
Pritish

________________________________
From: "Pritish Nandi" <[email-masked]<mailto:[email-masked]>>
To: "Heta Nyrhinen, HNYR" <[email-masked]<mailto:[email-masked]>>
Cc: "Sara Aknooni, SRAK" <[email-masked]<mailto:[email-masked]>>, "Josephine Veena Dorairaj, JVDO" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, January 18, 2021 9:13:45 PM
Subject: Re: GSA 601 Earpads - Quality issue

Hi Heta,

PFB the updated list till today.

Regards,
Pritish

________________________________
From: "Heta Nyrhinen, HNYR" <[email-masked]<mailto:[email-masked]>>
To: "Pritish Nandi" <[email-masked]<mailto:[email-masked]>>
Cc: "Sara Aknooni, SRAK" <[email-masked]<mailto:[email-masked]>>, "Josephine Veena Dorairaj, JVDO" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, January 8, 2021 5:54:18 PM
Subject: RE: GSA 601 Earpads - Quality issue

Hi Pritish,

Thank you. Could you please keep collecting this information for all new GSA 601 claims that we receive until end of next week?

Best regards​​
Heta Nyrhinen
Project Manager
Global Support and Service
+45 4470 0148
+45 2213 1261
EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark
<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2Fen%2Fdk&data=04%7C01%7Csrak%40eposaudio.com%7Cc0d7aeb0c873476538c308d8bcc83ded%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637466915514661139%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=6fo223j7pKCEb32kN8U5qnyLN1VffcWi5MxUxoQymk8%3D&reserved=0>

eposaudio.com<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2F&data=04%7C01%7Csrak%40eposaudio.com%7Cc0d7aeb0c873476538c308d8bcc83ded%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637466915514671135%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=FoWvuRIWmo9Y9xZK5Ie9IkIrvzZC6CQiW7JWFbKjmxI%3D&reserved=0> · Follow us here
​  <https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2Feposenterprise&data=04%7C01%7Csrak%40eposaudio.com%7Cc0d7aeb0c873476538c308d8bcc83ded%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637466915514671135%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=gFmh3ImyH%2FeTN1U9JdTq7XlYZAoBrOap0YUB9%2F5qF3Q%3D&reserved=0>   <https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2Feposaudio%3Flang%3Dda&data=04%7C01%7Csrak%40eposaudio.com%7Cc0d7aeb0c873476538c308d8bcc83ded%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637466915514681129%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=oMGvAm8xtkQ%2BhxZZ3O2n82Uf1%2BGQihTiOLNl38bWOXk%3D&reserved=0>   <https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Feposaudio%2Fmycompany%2F&data=04%7C01%7Csrak%40eposaudio.com%7Cc0d7aeb0c873476538c308d8bcc83ded%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637466915514691122%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=3iqTZvFGqpvPNTQ60f6PWzcp1JwcIxNy7c7BxNcFtBo%3D&reserved=0>   <https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.instagram.com%2Feposaudio%2F&data=04%7C01%7Csrak%40eposaudio.com%7Cc0d7aeb0c873476538c308d8bcc83ded%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637466915514691122%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=E06jXgbW9csPtdt2%2FLLcNOEWA5aOJlNFte3O9m%2FTKcU%3D&reserved=0>   <https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2Fchannel%2FUCKZSbHA_gj3OKwPnKa4cNaA&data=04%7C01%7Csrak%40eposaudio.com%7Cc0d7aeb0c873476538c308d8bcc83ded%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637466915514701118%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=bgCU8CMbh4r0AcrBwBqHFewPQwPuQhq%2FoEY70uCscic%3D&reserved=0>

From: Pritish Nandi <[email-masked]<mailto:[email-masked]>>
Sent: 8. januar 2021 13:13
To: Heta Nyrhinen (HNYR) <[email-masked]<mailto:[email-masked]>>
Cc: Sara Aknooni (SRAK) <[email-masked]<mailto:[email-masked]>>; Josephine Veena Dorairaj (JVDO) <[email-masked]<mailto:[email-masked]>>
Subject: GSA 601 Earpads - Quality issue

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Hi Sara,

Attached is the file for some replacements with serial numbers. Some of the tickets are old. If you need more let me know I can check Zendesk and find some for you.

Regards,
Pritish Nandi