Subject: Re: Bad CSAT - Antonio Lunco
From: Pritish Nandi <[email-masked]>
To: "Heta Nyrhinen, HNYR" <[email-masked]>
Date: Tue, 19 Jan 2021 04:31:24 -0700 (MST)

Thank you Heta, 

Attached is the call for Joaquim. 

Regards, 
Pritish 

From: "Heta Nyrhinen, HNYR" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Sent: Tuesday, January 19, 2021 4:55:17 PM 
Subject: RE: Bad CSAT - Antonio Lunco 

Hi Pritish, 

They had problems understanding each other, but from my view the main problem was that the customer’s product knowledge was superior to Antonio’s and he wasn’t able to recommend the correct product. Antonio does not seem to know that we have many products with both USB + 3.5mm jack. 

It would be interesting to listen to the follow up call with Joaquim as well, if you can find the recording. This call was interrupted. 

Best regards​​ 

Heta Nyrhinen 
Project Manager 
Global Support and Service 
+45 4470 0148 
+45 2213 1261 

EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark 

[ https://www.eposaudio.com/en/dk | 
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From: Pritish Nandi <[email-masked]> 
Sent: 19. januar 2021 11:58 
To: Heta Nyrhinen (HNYR) <[email-masked]> 
Subject: Bad CSAT - Antonio Lunco 

		

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Hi Heta, 

If you have some time available, can you please listen to this call and advise me if the language used by Antonio is good enough. 

I have a Bad CSAT for Joaquim and he stated that this bad was because of the last call with Antonio. Also, the customer wrote that the language was the issue. 

123374 

123379 

Regards, 

Pritish Nandi