Subject: Re: UK replacements delayed
From: Vishal Singh <[email-masked]>
To: "Heta Nyrhinen, HNYR" <[email-masked]>
Cc: daniele castiglioni <[email-masked]>, Ashish Dabral <[email-masked]>, Pritish Nandi <[email-masked]>, "Sara Aknooni, SRAK" <[email-masked]>
Date: Mon, 18 Jan 2021 04:13:50 -0700 (MST)

Dear Heta, 

Thank you for the update. 

I have updated the tickets mentioned below, advising customer about the potential delay due to Brexit. 

Kind Regards, 
Vishal 

From: "Heta Nyrhinen, HNYR" <[email-masked]> 
To: "daniele castiglioni" <[email-masked]>, "Vishal Singh" <[email-masked]> 
Cc: "Ashish Dabral" <[email-masked]>, "Pritish Nandi" <[email-masked]>, "Sara Aknooni, SRAK" <[email-masked]> 
Sent: Monday, 18 January, 2021 15:35:53 
Subject: UK replacements delayed 

Hi warranty team, 

Our UK warranty replacements are returning to the warehouse due to Brexit changes. Customer Service have now found a solution, but there are delays in the shipments. They will place new replacement orders for the existing requests, but they will use the same Zendesk ticket number as a reference so that we can still follow up. 

Could you please send this sentence to the customers, who are waiting (at least the ones in the list below, but there may be more): 

“We are experiencing delays in our shipments due to Brexit changes. We are handling your order as soon as possible and you will receive automated notifications about the status. We would like to apologise for the delay.” 

	

RMA 116796 

RMA 121484 

RMA 121804 

RMA 122213 

RMA 122586 

RUK1031/RMA 121505 

RUK1039/RMA 117676 

RUK1040/RMA 119042 

RUK1041/RMA 109598 

RUK1042/RMA 121860 

RUK1055/RMA 119973 

RUK1056/RMA 118770 

RUK1058/RMA 122468 

RUK1059/RMA 117764 

RUK1060/RMA 122673 

RUK1061/RMA 122390 

RUK1062/RMA 122242 

RUK1063/RMA 123620 

RUK1064/RMA 122862 

RUK1065/RMA 120754 

We can process new RMAs as usual. 

Best regards​​ 

Heta Nyrhinen 
Project Manager 
Global Support and Service 
+45 4470 0148 
+45 2213 1261 

EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark 

[ https://www.eposaudio.com/en/dk | 
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