Subject: RE: DACH region Enterprise sales leads
From: "Sara Aknooni (SRAK)" <[email-masked]>
To: "Heta Nyrhinen (HNYR)" <[email-masked]>, "Innocent Bohui (INBO)" <[email-masked]>, "Josephine Veena Dorairaj (JVDO)" <[email-masked]>, "Muhammad Ali (MUAI)" <[email-masked]>, "Matthew Broadley (MAEY)" <[email-masked]>, "Christopher Kurek (CKUR)" <[email-masked]>, "Temistocles Valdes (TEVL)" <[email-masked]>, "Morris Frost (MOFT)" <[email-masked]>, "Vamsy Maddipati (VAMM)" <[email-masked]>, Pritish Nandi <[email-masked]>
Date: Sun, 17 Jan 2021 18:40:04 +0000

Hi Heta and Chris,

That’s great!
Thank you,

@Innocent Bohui (INBO)<mailto:[email-masked]> and @Muhammad Ali (MUAI)<mailto:[email-masked]> you can contact FR and US sales reps. and recommend them having a similar setting.

Best regards​​
Sara Aknooni
Project Manager
Global Support and Service
+45 4470 0124
+45 7131  4960

From: Heta Nyrhinen (HNYR) <[email-masked]>
Sent: Thursday, January 14, 2021 4:06 PM
To: Innocent Bohui (INBO) <[email-masked]>; Josephine Veena Dorairaj (JVDO) <[email-masked]>; Muhammad Ali (MUAI) <[email-masked]>; Matthew Broadley (MAEY) <[email-masked]>; Christopher Kurek (CKUR) <[email-masked]>; Temistocles Valdes (TEVL) <[email-masked]>; Morris Frost (MOFT) <[email-masked]>; Vamsy Maddipati (VAMM) <[email-masked]>; Pritish Nandi <[email-masked]>
Cc: Sara Aknooni (SRAK) <[email-masked]>
Subject: DACH region Enterprise sales leads

Hi team,

Thanks to Chris we have aligned a new procedure for forwarding Enterprise sales leads in the DACH region (Germany, Austria, Switzerland) as quickly and efficiently as possible to the sales department. Level 1 agents can follow this procedure as soon as they have a customer from that region interested in buying our products. Chris has booked a session to introduce this to the German agents, but Pritish please inform all agents that the special procedure exists in case they have German tickets.

There is a new Zendesk macro "DACH sales lead" and the whole procedure is described here: https://eposaudio.zendesk.com/hc/en-us/articles/1260801390229-DACH-region-sales-leads<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Feposaudio.zendesk.com%2Fhc%2Fen-us%2Farticles%2F1260801390229-DACH-region-sales-leads&data=04%7C01%7Csrak%40eposaudio.com%7C6d69e66f3c68429fbdd308d8b89dda68%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637462335404263095%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=P2LGwHQ3YNj1maD2BmTTux%2FkfiWw76gyG4iBtNkpNO8%3D&reserved=0>

If sales teams in your region also have a common group email and would prefer this approach, please discuss with them, if it should be implemented. I think this will save time and effort for everyone.

Best regards​​
Heta Nyrhinen
Project Manager
Global Support and Service
+45 4470 0148
+45 2213 1261
EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark
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