Subject: Warranty shipping address reminder
From: "Heta Nyrhinen (HNYR)" <[email-masked]>
To: "Innocent Bohui (INBO)" <[email-masked]>, "Josephine Veena Dorairaj (JVDO)" <[email-masked]>, "Muhammad Ali (MUAI)" <[email-masked]>, "Matthew Broadley (MAEY)" <[email-masked]>, "Christopher Kurek (CKUR)" <[email-masked]>, "Temistocles Valdes (TEVL)" <[email-masked]>, "Morris Frost (MOFT)" <[email-masked]>, "Vamsy Maddipati (VAMM)" <[email-masked]>, Pritish Nandi <[email-masked]>
Cc: "Sara Aknooni (SRAK)" <[email-masked]>
Date: Fri, 15 Jan 2021 14:23:45 +0000

Hi team,

We’ve again had some tickets with incorrect addresses for warranty replacements. Make sure that you get the customer’s confirmation for the shipping address and include all correct and necessary details when you send the request to customer service. Otherwise there can be delays resulting to unhappy customers and the company is also loosing money.

It is also very important to know, if the address is a private home address or a company address. If a private address, you leave the company entry empty in the contact customer service macro. If it’s a company address, the company’s name has to be included. You can also google the address to check, if some details seem incomplete to you.

@Pritish Nandi<mailto:[email-masked]> Please notify the LSM agents.

Best regards​​
Heta Nyrhinen
Project Manager
Global Support and Service
+45 4470 0148
+45 2213 1261

EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark
<https://www.eposaudio.com/en/dk>

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