Subject: DACH region Enterprise sales leads
From: "Heta Nyrhinen (HNYR)" <[email-masked]>
To: "Innocent Bohui (INBO)" <[email-masked]>, "Josephine Veena Dorairaj (JVDO)" <[email-masked]>, "Muhammad Ali (MUAI)" <[email-masked]>, "Matthew Broadley (MAEY)" <[email-masked]>, "Christopher Kurek (CKUR)" <[email-masked]>, "Temistocles Valdes (TEVL)" <[email-masked]>, "Morris Frost (MOFT)" <[email-masked]>, "Vamsy Maddipati (VAMM)" <[email-masked]>, Pritish Nandi <[email-masked]>
Cc: "Sara Aknooni (SRAK)" <[email-masked]>
Date: Thu, 14 Jan 2021 15:05:38 +0000

Hi team,

Thanks to Chris we have aligned a new procedure for forwarding Enterprise sales leads in the DACH region (Germany, Austria, Switzerland) as quickly and efficiently as possible to the sales department. Level 1 agents can follow this procedure as soon as they have a customer from that region interested in buying our products. Chris has booked a session to introduce this to the German agents, but Pritish please inform all agents that the special procedure exists in case they have German tickets.

There is a new Zendesk macro "DACH sales lead" and the whole procedure is described here: https://eposaudio.zendesk.com/hc/en-us/articles/1260801390229-DACH-region-sales-leads

If sales teams in your region also have a common group email and would prefer this approach, please discuss with them, if it should be implemented. I think this will save time and effort for everyone.

Best regards​​
Heta Nyrhinen
Project Manager
Global Support and Service
+45 4470 0148
+45 2213 1261

EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark
<https://www.eposaudio.com/en/dk>

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