Subject: Re: Gentle reminder
From: Pritish Nandi <[email-masked]>
To: "Muhammad Ali, MUAI" <[email-masked]>
Cc: "Vamsy Maddipati, VAMM" <[email-masked]>, "Innocent Bohui, INBO" <[email-masked]>, "Heta Nyrhinen, HNYR" <[email-masked]>, "Sara Aknooni, SRAK" <[email-masked]>
Date: Thu, 14 Jan 2021 00:14:36 -0700 (MST)

Hi Ali, 

This is noted. Normally if I see these kinds of tickets in the queue, I assign it to EPOS L2 queue so that it could be distributed correctly. 

Regards, 
Pritish 

From: "Muhammad Ali, MUAI" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Cc: "Vamsy Maddipati, VAMM" <[email-masked]>, "Innocent Bohui, INBO" <[email-masked]>, "Heta Nyrhinen, HNYR" <[email-masked]>, "Sara Aknooni, SRAK" <[email-masked]> 
Sent: Wednesday, January 13, 2021 10:39:36 PM 
Subject: Gentle reminder 

Hello Team 

Can you please it as general practice 

Whenever you receive a new ticket Check with customer’s id if he already has an open ticket and if any other agent is working directly with the customer ? 

If it’s the same issue then assign the ticket to the agent who is already in contact with the customer. 

Thank you 

	

Best regards​​ 

Muhammad Ali 
Technical Support Specialist 
Global Support and Service 
+45 5618 0013 
+45 9399 0566 

	

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