Subject: Re: Customer complaint
From: Pritish Nandi <[email-masked]>
To: "Heta Nyrhinen, HNYR" <[email-masked]>
Cc: "Sara Aknooni, SRAK" <[email-masked]>
Date: Tue, 12 Jan 2021 02:03:54 -0700 (MST)

Hi Heta, 

Checking it right away. 

Regards, 
Pritish 

From: "Heta Nyrhinen, HNYR" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]>, "Sara Aknooni, SRAK" <[email-masked]> 
Sent: Tuesday, January 12, 2021 2:32:41 PM 
Subject: Customer complaint 

Hi Pritish and Sara, 

Could you please listen to this call of Pravesh. Customer complained to Customer Service US about the support provided. There is no ticket for this call, but Customer Service US took the customer’s phone number: 2035868007, Marcus. 

We need to create some scripts for the agents so that they don’t get stuck in these situations and customers get angry. He should have escalated to Level 2 asking for a callback to the customer. 

Best regards​​ 

Heta Nyrhinen 
Project Manager 
Global Support and Service 
+45 4470 0148 
+45 2213 1261 

EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark 

[ https://www.eposaudio.com/en/dk | 
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