Subject: Re: Cases to be escalated to Quality
From: Pritish Nandi <[email-masked]>
To: "Matthew Broadley, MAEY" <[email-masked]>
Cc: "Heta Nyrhinen, HNYR" <[email-masked]>, "Sara Aknooni, SRAK" <[email-masked]>, "Josephine Veena Dorairaj, JVDO" <[email-masked]>
Date: Tue, 12 Jan 2021 01:18:54 -0700 (MST)

Hi Matthew, 

PFB the answers. 

* Is this issue specific to Gaming Suite vers. 1.5.0 or is it also reported with earlier versions of the Gaming Suite? Not sure but the customers have the GS updated as 1.5.0 
* Is it possible to recover the bricked devices with the recovery function of the Gaming Suite? Unable to recover the headset. Tried with Recovery tool and also GS troubleshooting option as well. 
* Does the bricking happen when updating dongle, when updating headset or does it happen for both? Both. Some customers reported issues with headset and some with dongle. 
* Does the Gaming Suite report "Update success" or "Update failed" - Did not check this. I will review the tickets and get back to you. 

Regards, 
Pritish 

From: "Matthew Broadley, MAEY" <[email-masked]> 
To: "Heta Nyrhinen, HNYR" <[email-masked]>, "Pritish Nandi" <[email-masked]> 
Cc: "Sara Aknooni, SRAK" <[email-masked]>, "Josephine Veena Dorairaj, JVDO" <[email-masked]> 
Sent: Tuesday, January 12, 2021 3:59:57 AM 
Subject: RE: Cases to be escalated to Quality 

[ mailto:[email-masked] | @Pritish Nandi ] RE units bricking after an update: 

		

* Is this issue specific to Gaming Suite vers. 1.5.0 or is it also reported with earlier versions of the Gaming Suite? 
* Is it possible to recover the bricked devices with the recovery function of the Gaming Suite? 
* Does the bricking happen when updating dongle, when updating headset or does it happen for both? 
* Does the Gaming Suite report "Update success" or "Update failed" 

	

Best regards, 

Matthew Broadley 
Global Support Expert 

	

	

EPOS Audio Australia Pty.Ltd. · ​Suite 4, Level 4, Building B · 11 Talavera Road · North Ryde · NSW 211 

	

[ https://www.eposaudio.com/en/dk | 
 ] 

	

​ 

[ https://www.eposaudio.com/ | eposaudio.com ] · Follow us here 	

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​ 

From: Heta Nyrhinen (HNYR) <[email-masked]> 
Sent: Monday, 11 January 2021 6:52 PM 
To: Matthew Broadley (MAEY) <[email-masked]>; Pritish Nandi <[email-masked]> 
Cc: Sara Aknooni (SRAK) <[email-masked]>; Josephine Veena Dorairaj (JVDO) <[email-masked]> 
Subject: RE: Cases to be escalated to Quality 

Thank you Matthew! 

Best regards​​ 

Heta Nyrhinen 
Project Manager 
Global Support and Service 
+45 4470 0148 
+45 2213 1261 

EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark 

[ https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2Fen%2Fdk&data=04%7C01%7Cmaey%40eposaudio.com%7C4bd92e9f1bb041d45d9508d8b605c79b%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637459483228410361%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=55md2bMWovtBMqdZ%2BF739TSl4zru%2BwQKcosrTw8gUWE%3D&reserved=0 | 
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From: Matthew Broadley (MAEY) < [ mailto:[email-masked] | [email-masked] ] > 
Sent: 11. januar 2021 07:40 
To: Heta Nyrhinen (HNYR) < [ mailto:[email-masked] | [email-masked] ] >; Pritish Nandi < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Sara Aknooni (SRAK) < [ mailto:[email-masked] | [email-masked] ] >; Josephine Veena Dorairaj (JVDO) < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Cases to be escalated to Quality 

1. [ https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fjira.kitenet.com%2Fbrowse%2FSECPQ-1272&data=04%7C01%7Cmaey%40eposaudio.com%7C4bd92e9f1bb041d45d9508d8b605c79b%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637459483228450375%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Z%2BCv%2FIKRMq%2BmVnQmnktEiukObGIiUNE%2FZivPFEkPwFU%3D&reserved=0 | SECPQ-1272 ] – GSX 300 not detected in GS. 
SECPQ-1271 – GSA 370 bricking. 

	

Best regards, 

Matthew Broadley 
Global Support Expert 

	

EPOS Audio Australia Pty.Ltd. · ​Suite 4, Level 4, Building B · 11 Talavera Road · North Ryde · NSW 211 

	

[ https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2Fen%2Fdk&data=04%7C01%7Cmaey%40eposaudio.com%7C4bd92e9f1bb041d45d9508d8b605c79b%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637459483228450375%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=E%2FA53Ns942DR%2BY9rDUNAgpd96sA0QgR%2FAZC2uDn%2BVtM%3D&reserved=0 | 
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​ 

From: Heta Nyrhinen (HNYR) < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, 9 January 2021 1:54 AM 
To: Pritish Nandi < [ mailto:[email-masked] | [email-masked] ] >; Matthew Broadley (MAEY) < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Sara Aknooni (SRAK) < [ mailto:[email-masked] | [email-masked] ] >; Josephine Veena Dorairaj (JVDO) < [ mailto:[email-masked] | [email-masked] ] > 
Subject: FW: Cases to be escalated to Quality 

Thank you Pritish! 

[ mailto:[email-masked] | @Matthew Broadley (MAEY) ] Could you please open these in Jira and advise the case IDs. Thank you! 

Best regards​​ 

Heta Nyrhinen 
Project Manager 
Global Support and Service 
+45 4470 0148 
+45 2213 1261 

EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark 

[ https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2Fen%2Fdk&data=04%7C01%7Cmaey%40eposaudio.com%7C4bd92e9f1bb041d45d9508d8b605c79b%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637459483228490315%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=9GxB6Fm%2Btd4Eh0DBbr5wPT57LRl4YUagSqBtDqPQaXQ%3D&reserved=0 | 
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From: Pritish Nandi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: 8. januar 2021 15:17 
To: Heta Nyrhinen (HNYR) < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Sara Aknooni (SRAK) < [ mailto:[email-masked] | [email-masked] ] >; Josephine Veena Dorairaj (JVDO) < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Cases to be escalated to Quality 

		

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe. 

Hi Heta, 

Attached ate the template for quality cases. 

1. GSP 370 or GSA 370 Bricked issue 

2. GSX 300 does not show in Gaming Suite 

Regards, 

Pritish Nandi