Subject: Workload- Enterprise& Gaming
From: "Sara Aknooni (SRAK)" <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>, "Heta Nyrhinen (HNYR)" <[email-masked]>, Deeksha Dadu <[email-masked]>
Date: Mon, 11 Jan 2021 10:43:11 +0000

Hi Pritish,

I checked the workload for L1 team today,
There are 452 tickets between Gaming and EPOS L1 teams which is very low.
Now it’s a great time for the team to learn the KB articles and see the how to videos.
To inform the team, please call them today, display the screenshot below and tell them to use their time for learning, double check their tickets, call the customers and increase their tickets handling quality
I think Antonio has too many cases compare to the rest, please balance it also.

Thank you!

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Best regards​​
Sara Aknooni
Project Manager
Global Support and Service
+45 4470 0124
+45 7131  4960
EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark
<https://www.eposaudio.com/en/dk>

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