Subject: RE: Market feedback
From: "Sara Aknooni (SRAK)" <[email-masked]>
To: "Muhammad Ali (MUAI)" <[email-masked]>, "Heta Nyrhinen (HNYR)" <[email-masked]>, "Innocent Bohui (INBO)" <[email-masked]>, "Matthew Broadley (MAEY)" <[email-masked]>, "Christopher Kurek (CKUR)" <[email-masked]>, "Morris Frost (MOFT)" <[email-masked]>, "Temistocles Valdes (TEVL)" <[email-masked]>, "Vamsy Maddipati (VAMM)" <[email-masked]>, Pritish Nandi <[email-masked]>
Date: Mon, 11 Jan 2021 07:10:53 +0000

Hi team,

Please remember to add feedback_issue tag if you found any of these issues.
@Pritish Nandi<mailto:[email-masked]>, please inform L1 to transfer these issues to L2, if they receive.

Thank you!

Best regards​​
Sara Aknooni
Project Manager
Global Support and Service
+45 4470 0124
+45 7131  4960

From: Muhammad Ali (MUAI) <[email-masked]>
Sent: Friday, January 8, 2021 4:58 PM
To: Heta Nyrhinen (HNYR) <[email-masked]>; Innocent Bohui (INBO) <[email-masked]>; Matthew Broadley (MAEY) <[email-masked]>; Christopher Kurek (CKUR) <[email-masked]>; Morris Frost (MOFT) <[email-masked]>; Temistocles Valdes (TEVL) <[email-masked]>; Vamsy Maddipati (VAMM) <[email-masked]>; Pritish Nandi <[email-masked]>
Cc: Sara Aknooni (SRAK) <[email-masked]>
Subject: Market feedback

Hello Everyone,

As discussed in today’s meeting, please let me know if you hear any new issue from the market for

  1.  SDW firmware 1.7.56
I have heard general feedback so far that after updating the firmware on SDW the B side audio is cutting for first 30 seconds but after 30 seconds the issue is auto fixed.
Please keep an eye on the new tickets and if you get a new ticket with this issue then get the complete setup detail, we’ll have to investigate it.
  2.  For SC 1xx headsets we have ongoing critical cases “No audio in the headset at all or No audio B side”
Important : if the firmware installed on the headset is 44.05.18.30 and customer is experiencing the issue then please get complete setup detail and assign the ticket to me.
Please do not communicate anything to customer for now, just inform them that we’ll investigate the issue.

Let me know in case you have any question.

Best regards​​
Muhammad Ali
Technical Support Specialist
Global Support and Service
+45 5618 0013
+45 9399 0566
EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark
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