Subject: Talkdesk, Outbound call issue fixed
From: "Sara Aknooni (SRAK)" <[email-masked]>
To: "Innocent Bohui (INBO)" <[email-masked]>, "Christopher Kurek (CKUR)" <[email-masked]>, "Muhammad Ali (MUAI)" <[email-masked]>, "Josephine Veena Dorairaj (JVDO)" <[email-masked]>, "Vamsy Maddipati (VAMM)" <[email-masked]>, "Matthew Broadley (MAEY)" <[email-masked]>, "Morris Frost (MOFT)" <[email-masked]>, "Temistocles Valdes (TEVL)" <[email-masked]>, Pritish Nandi <[email-masked]>
Cc: "Heta Nyrhinen (HNYR)" <[email-masked]>
Date: Sun, 10 Jan 2021 22:49:02 +0000

Hi team,

Finally the Talkdesk outbound calls’ issue is fixed.
Please follow the steps below to get the right setting on your browser.

How to set Zendesk's domain as an exception for the Talkdesk Click-to-Call extension, follow these steps:

  1.  Type chrome://extensions/on your browser's address bar and press enter.
  2.  Go to the Talkdesk Click-to-Call Extension and select "Details".
  3.  If the extension is disabled, simply click the toggle button to activate the extension: 
  4.  Scroll-down and select "Extension Options". The Talkdesk Extension Options will open in a new tab.
  5.  On the Talkdesk Extension options please change the "Extended Detection" to "Yes" and insert the domain zendesk.com on the "Extended Detection Exceptions" bar followed by a coma ','.
  6.   You would see the following window when the above setting is done:

@Pritish Nandi<mailto:[email-masked]> could you instruct L1 to implement the setting?

Best regards​​
Sara Aknooni
Project Manager
Global Support and Service
+45 4470 0124
+45 7131  4960
EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark
<https://www.eposaudio.com/en/dk>

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