Subject: Market feedback
From: "Muhammad Ali (MUAI)" <[email-masked]>
To: "Heta Nyrhinen (HNYR)" <[email-masked]>, "Innocent Bohui (INBO)" <[email-masked]>, "Matthew Broadley (MAEY)" <[email-masked]>, "Christopher Kurek (CKUR)" <[email-masked]>, "Morris Frost (MOFT)" <[email-masked]>, "Temistocles Valdes (TEVL)" <[email-masked]>, "Vamsy Maddipati (VAMM)" <[email-masked]>, Pritish Nandi <[email-masked]>
Cc: "Sara Aknooni (SRAK)" <[email-masked]>
Date: Fri, 8 Jan 2021 15:58:08 +0000

Hello Everyone,

As discussed in today’s meeting, please let me know if you hear any new issue from the market for

  1.  SDW firmware 1.7.56
I have heard general feedback so far that after updating the firmware on SDW the B side audio is cutting for first 30 seconds but after 30 seconds the issue is auto fixed.
Please keep an eye on the new tickets and if you get a new ticket with this issue then get the complete setup detail, we’ll have to investigate it.

  2.  For SC 1xx headsets we have ongoing critical cases “No audio in the headset at all or No audio B side”
Important : if the firmware installed on the headset is 44.05.18.30 and customer is experiencing the issue then please get complete setup detail and assign the ticket to me.
Please do not communicate anything to customer for now, just inform them that we’ll investigate the issue.

Let me know in case you have any question.

Best regards​​
Muhammad Ali
Technical Support Specialist
Global Support and Service
+45 5618 0013
+45 9399 0566
EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark
<https://www.eposaudio.com/en/dk>

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