Subject: RE: GSX 300 - Bug
From: "Heta Nyrhinen (HNYR)" <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: "Matthew Broadley (MAEY)" <[email-masked]>, "Sara Aknooni (SRAK)" <[email-masked]>, "Josephine Veena Dorairaj (JVDO)" <[email-masked]>
Date: Tue, 5 Jan 2021 08:55:54 +0000

Thank you Pritish!

Best regards​​
Heta Nyrhinen
Project Manager
Global Support and Service
+45 4470 0148
+45 2213 1261

EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark
<https://www.eposaudio.com/en/dk>

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From: Pritish Nandi <[email-masked]>
Sent: 5. januar 2021 09:55
To: Heta Nyrhinen (HNYR) <[email-masked]>
Cc: Matthew Broadley (MAEY) <[email-masked]>; Sara Aknooni (SRAK) <[email-masked]>; Josephine Veena Dorairaj (JVDO) <[email-masked]>
Subject: Re: GSX 300 - Bug

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Hi Heta,

Yes, you are correct for both of them.

I will collect samples from the customer and advise you further.

Regards,
Pritish

________________________________
From: "Heta Nyrhinen, HNYR" <[email-masked]<mailto:[email-masked]>>
To: "Pritish Nandi" <[email-masked]<mailto:[email-masked]>>, "Matthew Broadley, MAEY" <[email-masked]<mailto:[email-masked]>>
Cc: "Sara Aknooni, SRAK" <[email-masked]<mailto:[email-masked]>>, "Josephine Veena Dorairaj, JVDO" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, January 5, 2021 2:10:43 PM
Subject: RE: GSX 300 - Bug

Hi Pritish,

Could you please clarify, if we currently have these two issues?

  *   GSX 300 is not detected as audio device in Windows at all.
  *   GSX 300 is showing as "High Definition Audio Device" under Windows sound settings and is not detected in Gaming Suite.

The devices that are not shown in Windows at all, need to be swapped and we collect 3 samples to HQ for inspection.

Best regards​​
Heta Nyrhinen
Project Manager
Global Support and Service
+45 4470 0148
+45 2213 1261
EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark
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From: Pritish Nandi <[email-masked]<mailto:[email-masked]>>
Sent: 5. januar 2021 07:32
To: Matthew Broadley (MAEY) <[email-masked]<mailto:[email-masked]>>
Cc: Sara Aknooni (SRAK) <[email-masked]<mailto:[email-masked]>>; Heta Nyrhinen (HNYR) <[email-masked]<mailto:[email-masked]>>; Josephine Veena Dorairaj (JVDO) <[email-masked]<mailto:[email-masked]>>
Subject: GSX 300 - Bug

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Hi Matthew,

If you can please raise an issue with Quality as we have been receiving a lot of tickets where customers complaint that GSX 300 is not getting detected by the Win 10 PC.

I think Josephine was collecting all details. Please let me know what all your may need in order to raise this further.

Example tickets:

108258
117250
108899
116900
115678

Apart from this we also have cases where it does show as GSX 300 in sound settings and even works but does not get detected by the Gaming Suite. We have tried reinstallation of the GS, Restarting the service,
Disabling firewall etc. Please suggest what other steps we could do to resolve the issue.

Regards,
Pritish Nandi