Subject: GSX 300 - Bug
From: Pritish Nandi <[email-masked]>
To: "Matthew Broadley, MAEY" <[email-masked]>
Cc: "Sara Aknooni, SRAK" <[email-masked]>, "Heta Nyrhinen, HNYR" <[email-masked]>, "Josephine Veena Dorairaj, JVDO" <[email-masked]>
Date: Mon, 4 Jan 2021 23:31:31 -0700 (MST)

Hi Matthew, 

If you can please raise an issue with Quality as we have been receiving a lot of tickets where customers complaint that GSX 300 is not getting detected by the Win 10 PC. 

I think Josephine was collecting all details. Please let me know what all your may need in order to raise this further. 

Example tickets: 

108258 
117250 
108899 
116900 
115678 

Apart from this we also have cases where it does show as GSX 300 in sound settings and even works but does not get detected by the Gaming Suite. We have tried reinstallation of the GS, Restarting the service, 
Disabling firewall etc. Please suggest what other steps we could do to resolve the issue. 

Regards, 
Pritish Nandi