Subject: RE: Monthly report Dec 20
From: "Heta Nyrhinen (HNYR)" <[email-masked]>
To: Pritish Nandi <[email-masked]>
Date: Mon, 4 Jan 2021 10:57:27 +0000

Hi Pritish,

Thank you, that is fine!

Best regards​​
Heta Nyrhinen
Project Manager
Global Support and Service
+45 4470 0148
+45 2213 1261

EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark
<https://www.eposaudio.com/en/dk>

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From: Pritish Nandi <[email-masked]>
Sent: 4. januar 2021 11:45
To: Heta Nyrhinen (HNYR) <[email-masked]>
Subject: Re: Monthly report Dec 20

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Hi Heta,

PFB the report. Please let me know if this will work.

Staff news
One of the German Language Expert is blessed with a Baby Girl this Dec 2020
Projects
Japanese Team completed SDW Knowledgebase Article translation
Achievements
Achieved CSAT target for Gaming and Enterprise Brands
Critical issues
In Gaming, we saw a spike in issues specifically with Gaming Headset - GSP 670 with Cyberpunk 2077 game. The issue started to happen after the Game Developers released the 1.04 version patch for the game.
Challenges
We are still seeing bricked GSP 370 headset and Dongle after the firmware update. It seems that this issue has come back after it was fixed a couple of months ago.

2. Du to a bug GSX 300 is showing as "Hi Definition Audio Device" under Sound settings and does not get detected in Gaming Suite.

Regards,
Pritish
________________________________
From: "Heta Nyrhinen, HNYR" <[email-masked]<mailto:[email-masked]>>
To: "Pritish Nandi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, January 4, 2021 3:29:51 PM
Subject: Monthly report Dec 20

Hi Pritish,

Could you please send me some insights for the Gaming monthly report for December, for example something for the below categories. Please send it by Thursday 7th January. Thank you!

Staff news

Projects

Achievements

Critical issues

Challenges

Best regards​​
Heta Nyrhinen
Project Manager
Global Support and Service
+45 4470 0148
+45 2213 1261
EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark
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