Subject: Re: Monthly report Dec 20
From: Pritish Nandi <[email-masked]>
To: "Heta Nyrhinen, HNYR" <[email-masked]>
Date: Mon, 4 Jan 2021 03:44:52 -0700 (MST)

Hi Heta, 

PFB the report. Please let me know if this will work. 

Staff news 	One of the German Language Expert is blessed with a Baby Girl this Dec 2020 
Projects 	Japanese Team completed SDW Knowledgebase Article translation 
Achievements 	Achieved CSAT target for Gaming and Enterprise Brands 
Critical issues 	In Gaming, we saw a spike in issues specifically with Gaming Headset - GSP 670 with Cyberpunk 2077 game. The issue started to happen after the Game Developers released the 1.04 version patch for the game. 
Challenges 	We are still seeing bricked GSP 370 headset and Dongle after the firmware update. It seems that this issue has come back after it was fixed a couple of months ago. 

2. Du to a bug GSX 300 is showing as "Hi Definition Audio Device" under Sound settings and does not get detected in Gaming Suite. 

Regards, 
Pritish 

From: "Heta Nyrhinen, HNYR" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Sent: Monday, January 4, 2021 3:29:51 PM 
Subject: Monthly report Dec 20 

Hi Pritish, 

Could you please send me some insights for the Gaming monthly report for December, for example something for the below categories. Please send it by Thursday 7 th January . Thank you! 

	

Staff news 	

	

Projects 	

	

Achievements 	

	

Critical issues 	

	

Challenges 	

Best regards​​ 

Heta Nyrhinen 
Project Manager 
Global Support and Service 
+45 4470 0148 
+45 2213 1261 

EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark 

[ https://www.eposaudio.com/en/dk | 
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