Subject: Customer satisfaction in November
From: "Heta Nyrhinen (HNYR)" <[email-masked]>
To: "Innocent Bohui (INBO)" <[email-masked]>, "Josephine Veena Dorairaj (JVDO)" <[email-masked]>, "Muhammad Ali (MUAI)" <[email-masked]>, "Matthew Broadley (MAEY)" <[email-masked]>, "Christopher Kurek (CKUR)" <[email-masked]>, "Vamsy Maddipati (VAMM)" <[email-masked]>, "Temistocles Valdes (TEVL)" <[email-masked]>, "Morris Frost (MOFT)" <[email-masked]>, Pritish Nandi <[email-masked]>
Cc: "Sara Aknooni (SRAK)" <[email-masked]>, "Johannes Kaulfuss (JOHK)" <[email-masked]>
Date: Fri, 4 Dec 2020 12:57:10 +0000

Hello team,

Here are the customer satisfaction rates from November.

In Gaming we exceeded the 80% CSAT target with the result 88,7%.

However in Enterprise we unfortunately failed to reach the 90% CSAT target, as we dropped below to 88,6%.

Keep up the good work and let's try to improve the Enterprise customer satisfaction together! One part of it is to support our Level 1 agents as fast and as well as we can.

Best regards,

Heta Nyrhinen
Project Manager
Global Support and Service
+45 4470 0148
+45 2213 1261

Sennheiser Communications A/S * Industriparken 27 * DK-2750 Ballerup * Denmark

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