Subject: RE: Country Partner procedure
From: "Heta Nyrhinen (HNYR)" <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: "Sara Aknooni (SRAK)" <[email-masked]>
Date: Thu, 3 Dec 2020 10:13:54 +0000

Thank you very much Pritish!

From: Pritish Nandi <[email-masked]>
Sent: 3. december 2020 10:40
To: Heta Nyrhinen (HNYR) <[email-masked]>
Cc: Sara Aknooni (SRAK) <[email-masked]>
Subject: Re: Country Partner procedure

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Hi Heta,

Once agian my sincere apologies.

I have spoken to the Entire APAC and EMEA enterprise team and advised them on the following.

1. Non CC&O inquiry and procedure
2. Country Partner Procedure

Also, asked them to check internal procedures in knowledgebase for more clarity.

Regards,
Pritish

________________________________
From: "Heta Nyrhinen, HNYR" <[email-masked]<mailto:[email-masked]>>
To: "Pritish Nandi" <[email-masked]<mailto:[email-masked]>>
Cc: "Sara Aknooni, SRAK" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, December 3, 2020 12:55:43 PM
Subject: RE: Country Partner procedure

Just an additional note that Antonio sent the whole ticket history including internal notes to the country partner in case #116026. That is not okay.

From: Heta Nyrhinen (HNYR)
Sent: 2. december 2020 14:18
To: Pritish Nandi <[email-masked]<mailto:[email-masked]>>
Cc: Sara Aknooni (SRAK) <[email-masked]<mailto:[email-masked]>>
Subject: Country Partner procedure

Hi Pritish,

Could you please remind the team again about the country partner procedure: https://eposaudio.zendesk.com/hc/en-us/articles/360026313874-Referral-From-Countries-with-Country-Partners<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Feposaudio.zendesk.com%2Fhc%2Fen-us%2Farticles%2F360026313874-Referral-From-Countries-with-Country-Partners&data=04%7C01%7Chnyr%40eposaudio.com%7Cddb589c4a35e4ce4045408d8976f6071%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637425851905964615%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=PCTIm1lGpRvXge0v7rgAkVp%2FG6wf%2ByBgftkzc8dOVTU%3D&reserved=0>

Antonio was handling ticket #116026 from Denmark instead of referring it to our country partner. I have also informed him about the correct procedure.

Best regards,
Heta Nyrhinen
Project Manager
Global Support and Service
+45 4470 0148
+45 2213 1261
Sennheiser Communications A/S · Industriparken 27 · DK-2750 Ballerup · Denmark

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