Subject: Re: No Disposition - Talkdesk
From: Pritish Nandi <[email-masked]>
To: "Heta Nyrhinen, HNYR" <[email-masked]>
Cc: "Sara Aknooni, SRAK" <[email-masked]>, saurabh <[email-masked]>
Date: Thu, 3 Dec 2020 03:00:47 -0700 (MST)

Hi Heta, 

The disposition is working fine for inbound and outbound calls now. 

Regards, 
Pritish 

From: "Pritish Nandi" <[email-masked]> 
To: "Heta Nyrhinen, HNYR" <[email-masked]> 
Cc: "Sara Aknooni, SRAK" <[email-masked]>, "saurabh" <[email-masked]> 
Sent: Thursday, December 3, 2020 3:07:03 PM 
Subject: Re: No Disposition - Talkdesk 

Thank you Heta, 

I will check on this and update. 

Regards, 
Pritish 

From: "Heta Nyrhinen, HNYR" <[email-masked]> 
To: "Sara Aknooni, SRAK" <[email-masked]>, "Pritish Nandi" <[email-masked]> 
Cc: "saurabh" <[email-masked]> 
Sent: Thursday, December 3, 2020 2:49:51 PM 
Subject: RE: No Disposition - Talkdesk 

Hi Pritish, 

The dispositions are now shown for outgoing and incoming calls. Could you please also check on your side. 

From: Sara Aknooni (SRAK) <[email-masked]> 
Sent: 3. december 2020 09:04 
To: Pritish Nandi <[email-masked]> 
Cc: Heta Nyrhinen (HNYR) <[email-masked]>; Saurabh Dadu <[email-masked]> 
Subject: RE: No Disposition - Talkdesk 

Hi Pritish, 

Heta is investigating. 

We will get back to you. 

	

Best regards, 

Sara Aknooni 
Project Manager 

Global Support and Service 

+45 4470 0124 
+45 7131 4960 

From: Pritish Nandi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, December 3, 2020 8:45 AM 
To: Sara Aknooni (SRAK) < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Heta Nyrhinen (HNYR) < [ mailto:[email-masked] | [email-masked] ] >; Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Subject: No Disposition - Talkdesk 

		

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Hi Sara, 

When doing test calls I could see that agents do not get any option under the drop down menu of disposition. Could you please check. 

Also, they are asked to connect to Zendesk connect however it does not have any hyperlink to do so. 

(Attached are the images showing the error) 

Regards, 

Pritish Nandi