Subject: Re: Country Partner procedure
From: Pritish Nandi <[email-masked]>
To: "Heta Nyrhinen, HNYR" <[email-masked]>
Cc: "Sara Aknooni, SRAK" <[email-masked]>
Date: Thu, 3 Dec 2020 02:39:45 -0700 (MST)

Hi Heta, 

Once agian my sincere apologies. 

I have spoken to the Entire APAC and EMEA enterprise team and advised them on the following. 

1. Non CC&O inquiry and procedure 
2. Country Partner Procedure 

Also, asked them to check internal procedures in knowledgebase for more clarity. 

Regards, 
Pritish 

From: "Heta Nyrhinen, HNYR" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Cc: "Sara Aknooni, SRAK" <[email-masked]> 
Sent: Thursday, December 3, 2020 12:55:43 PM 
Subject: RE: Country Partner procedure 

Just an additional note that Antonio sent the whole ticket history including internal notes to the country partner in case #116026. That is not okay. 

From: Heta Nyrhinen (HNYR) 
Sent: 2. december 2020 14:18 
To: Pritish Nandi <[email-masked]> 
Cc: Sara Aknooni (SRAK) <[email-masked]> 
Subject: Country Partner procedure 

Hi Pritish, 

Could you please remind the team again about the country partner procedure: [ https://eposaudio.zendesk.com/hc/en-us/articles/360026313874-Referral-From-Countries-with-Country-Partners | 
https://eposaudio.zendesk.com/hc/en-us/articles/360026313874-Referral-From-Countries-with-Country-Partners ] 

Antonio was handling ticket #116026 from Denmark instead of referring it to our country partner. I have also informed him about the correct procedure. 

	

Best regards, 

	

Heta Nyrhinen 
Project Manager 
Global Support and Service 
+45 4470 0148 
+45 2213 1261 

	

	

Sennheiser Communications A/S · Industriparken 27 · DK-2750 Ballerup · Denmark 

	

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