Subject: RE: No Disposition - Talkdesk
From: "Sara Aknooni (SRAK)" <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: "Heta Nyrhinen (HNYR)" <[email-masked]>, Saurabh Dadu <[email-masked]>
Date: Thu, 3 Dec 2020 08:03:37 +0000

Hi Pritish,

Heta is investigating.
We will get back to you.

Best regards,
Sara Aknooni
Project Manager
Global Support and Service
+45 4470 0124
+45 7131 4960

From: Pritish Nandi <[email-masked]>
Sent: Thursday, December 3, 2020 8:45 AM
To: Sara Aknooni (SRAK) <[email-masked]>
Cc: Heta Nyrhinen (HNYR) <[email-masked]>; Saurabh Dadu <[email-masked]>
Subject: No Disposition - Talkdesk

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Hi Sara,

When doing test calls I could see that agents do not get any option under the drop down menu of disposition. Could you please check.

Also, they are asked to connect to Zendesk connect however it does not have any hyperlink to do so.

(Attached are the images showing the error)

Regards,
Pritish Nandi