Subject: RE: TalkDesk training
From: "Heta Nyrhinen (HNYR)" <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: "Josephine Veena Dorairaj (JVDO)" <[email-masked]>, "Sara Aknooni (SRAK)" <[email-masked]>
Date: Fri, 27 Nov 2020 12:55:24 +0000

Thank you Pritish!

From: Pritish Nandi <[email-masked]>
Sent: 27. november 2020 13:55
To: Heta Nyrhinen (HNYR) <[email-masked]>
Cc: Josephine Veena Dorairaj (JVDO) <[email-masked]>; Sara Aknooni (SRAK) <[email-masked]>
Subject: Re: TalkDesk training

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Hi Heta,

This is noted. Also, the morning invitation is sent to EMEA/APAC agents and the evening invitation is sent to US shift agents.

Regards,
Pritish

________________________________
From: "Heta Nyrhinen, HNYR" <[email-masked]<mailto:[email-masked]>>
To: "Josephine Veena Dorairaj, JVDO" <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi" <[email-masked]<mailto:[email-masked]>>
Cc: "Sara Aknooni, SRAK" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, November 27, 2020 6:18:52 PM
Subject: FW: TalkDesk training

Hi Josephine and Pritish,

You will need to complete the supervisor training modules as well before the supervisor/admin training session.

Thank you!

From: Heta Nyrhinen (HNYR)
Sent: 27. november 2020 13:44
To: Sara Aknooni (SRAK) <[email-masked]<mailto:[email-masked]>>; Innocent Bohui (INBO) <[email-masked]<mailto:[email-masked]>>; Christopher Kurek (CKUR) <[email-masked]<mailto:[email-masked]>>; Matthew Broadley (MAEY) <[email-masked]<mailto:[email-masked]>>; Muhammad Ali (MUAI) <[email-masked]<mailto:[email-masked]>>; Morris Frost (MOFT) <[email-masked]<mailto:[email-masked]>>; Temistocles Valdes (TEVL) <[email-masked]<mailto:[email-masked]>>; Vamsy Maddipati (VAMM) <[email-masked]<mailto:[email-masked]>>; Josephine Veena Dorairaj (JVDO) <[email-masked]<mailto:[email-masked]>>; Pritish Nandi <[email-masked]<mailto:[email-masked]>>
Subject: RE: TalkDesk training
Importance: High

Hi,

I have sent you an invitation to the training on Monday 09:00 CET for APAC and EMEA agents and 17:30 CET for the US agents. Please make sure to complete the training modules and points mentioned below before your training session.

From: Heta Nyrhinen (HNYR)
Sent: 26. november 2020 19:15
To: Sara Aknooni (SRAK) <[email-masked]<mailto:[email-masked]>>; Innocent Bohui (INBO) <[email-masked]<mailto:[email-masked]>>; Christopher Kurek (CKUR) <[email-masked]<mailto:[email-masked]>>; Matthew Broadley (MAEY) <[email-masked]<mailto:[email-masked]>>; Muhammad Ali (MUAI) <[email-masked]<mailto:[email-masked]>>; Morris Frost (MOFT) <[email-masked]<mailto:[email-masked]>>; Temistocles Valdes (TEVL) <[email-masked]<mailto:[email-masked]>>; Vamsy Maddipati (VAMM) <[email-masked]<mailto:[email-masked]>>; Josephine Veena Dorairaj (JVDO) <[email-masked]<mailto:[email-masked]>>; Pritish Nandi <[email-masked]<mailto:[email-masked]>>
Subject: RE: TalkDesk training
Importance: High

Hello everyone,

On Monday we will have training sessions for our new phone system Talkdesk. You will need to complete the following tasks prior to the training.

- Complete the Talkdesk Academy Agent training modules. Sign up here: https://academy.talkdesk.com/<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Facademy.talkdesk.com%2F&data=04%7C01%7Chnyr%40eposaudio.com%7C9b92629fcfef482d1a3808d892d39b32%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637420784855242939%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=V2pUxXqrO7D89X6dhW9Cgdew9yR0oANg93UXK2As78A%3D&reserved=0>
- Install callbar on your PC
- Install Click-to-call extension to Chrome

The training will walk you through how to do each step.

From: Sara Aknooni (SRAK) <[email-masked]<mailto:[email-masked]>>
Sent: 24. november 2020 11:00
To: Innocent Bohui (INBO) <[email-masked]<mailto:[email-masked]>>; Christopher Kurek (CKUR) <[email-masked]<mailto:[email-masked]>>; Matthew Broadley (MAEY) <[email-masked]<mailto:[email-masked]>>; Muhammad Ali (MUAI) <[email-masked]<mailto:[email-masked]>>; Morris Frost (MOFT) <[email-masked]<mailto:[email-masked]>>; Temistocles Valdes (TEVL) <[email-masked]<mailto:[email-masked]>>; Vamsy Maddipati (VAMM) <[email-masked]<mailto:[email-masked]>>; Josephine Veena Dorairaj (JVDO) <[email-masked]<mailto:[email-masked]>>; Pritish Nandi <[email-masked]<mailto:[email-masked]>>
Cc: Heta Nyrhinen (HNYR) <[email-masked]<mailto:[email-masked]>>
Subject: TalkDesk training

Hi team,

We will soon move to the new phone system Talkdesk.
This means that all our phones will be ported to this phone system and you will be using that instead of Zendesk Talk.
Next week will be a training for Talkdesk use, but I would advise you to go through the following link and familiarize yourself with the application.

You should study the “Agent” part.
Please remember that you will not be online on the phones to answer incoming calls, unless there is a particular situation, but
you still need to know how to use the application , also for outgoing calls.

https://academy.talkdesk.com/<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Facademy.talkdesk.com%2F&data=04%7C01%7Chnyr%40eposaudio.com%7C9b92629fcfef482d1a3808d892d39b32%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637420784855242939%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=V2pUxXqrO7D89X6dhW9Cgdew9yR0oANg93UXK2As78A%3D&reserved=0>

@Pritish Nandi<mailto:[email-masked]>, could you inform LSM team about it?

Best regards,
Sara Aknooni
Project Manager
Global Support and Service
+45 4470 0124
+45 7131 4960
Sennheiser Communications A/S · Industriparken 27 · DK-2750 Ballerup · Denmark
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